- Leads the planning and execution of events for 8 venues, with attendees ranging from 10 to 350, demonstrating my ability to plan both small- and large-scale events- Strengthened my time-management and organizational skills by managing a high volume of event inquiries, working on several events and meeting project deadlines simultaneously- Provides attentive and knowledgeable customer service through email, phone, and site visits, thereby ensuring clients have a positive event planning experience and developing repeat clients- Details banquet event orders, creates proposals and estimates, generates contracts, organizes third-party vendors, and processes payments, which has further developed my attention to detail- Advanced my analytical skills by accurately forecasting event sales, thereby contributing to the annual sales targets of the events team - Communicates with front of house and back of house teams to ensure smooth operations of events, thus strengthening my communication and collaboration skills

- Prepared contracts and supporting documents, details banquet event orders, manages bookings, and processes transactions, thereby supporting the logistical needs of the sales department and refining my attention to detail- Advanced my analytical skills by forecasting venue sales, preparing reports, and reconciling post-event documents- Provided helpful and positive customer service by responding to client inquiries via phone and email, and acting as a liaison between clients and Event Specialists

- Prepares a variety of beverages accurately and efficiently while under pressure- Provides attentive and friendly customer service, thereby ensuring patrons have a positive experience- Formed strong teamwork and communication skills by working with others in a fast-paced environment

- Provided a variety of process, project, administrative, logistical, and financial support to Senior Leadership and the OREP team, thereby ensuring smooth day-to-day operations of the Housing Department- Planned campus-wide events and awareness campaigns, chaired project committees, and supported student leader programming initiatives, thus refining my teamwork, leadership, and collaboration skills- Advanced my organizational and time-management skills by scheduling meetings, updating documents, preparing presentations and reports, managing the OREP budget ($1.2M) and associated spreadsheets, purchasing supplies, and coordinating conference and travel arrangements- Responsible for the purchasing and distribution of pandemic supplies for the Housing Department, coordinates individuals' quarantine plans, and implements COVID-19 protocols, thereby supporting student safety in residence

- Developed an assessment plan for Western’s Orientation Program through surveys and focus groups, thereby improving subsequent Orientation initiatives (e.g., developing the Leadership Capstone Course for volunteers)- Helped plan Orientation Week, Upper-Year Welcome, and International Student Orientation, which facilitated students’ transition to Western and enhanced my collaboration and project-management skills- Created and presented training sessions for student leaders, hence supporting individuals’ professional development and refining my presentation skills

- Provided attentive and friendly customer service and manages conflict in a polite and respectful manner, thereby ensuring patrons have a positive experience- Formed strong teamwork and communication skills by working with others in a fast-paced environment- Educated patrons and upholds COVID-19 regulations, therefore supporting community safety

- Provided efficient and friendly service to customers, thereby ensuring patrons had a positive experience- Strengthened my teamwork skills by working and communicating with other team members in a fast-paced environment- Managed conflict in a polite and respectful manner- Handled cash and credit transactions- Adhered to the Alcohol and Gaming Commission of Ontario's laws, ensuring patron safety

- Strengthened my teamwork skills by working and communicating with other team members in a fast-paced environment- Provided efficient and friendly service to customers and managed conflict in a polite and respectful manner, thereby ensuring patrons had a positive experience- Handled cash and credit transactions- Adhered to safe food handling practices

- Supported Student Experience at Western by helping incoming first-year students make peer connections, learn more about resources and services at Western, explore campus, and meet community stakeholders- Facilitated small and large group discussions for students, parents, and guests, thereby helping attendees learn about resources and services at Western and improving my communication skills- Strengthened my understanding of academic software by assisting students with course registration and scheduling- Provided a friendly and supportive environment for all those who attended the program- Served as a well-rounded role model for incoming students

- Assessed the needs of customers and provided effective service to maintain positive relationships and improve customer return rates- Collaborated with the manager and assistant manager to address concerns quickly- Assisted in evaluating and training new employees

- Created and tailored activities to suit the needs of children of different age groups- Provided swim testing and first aid