• Planned, coordinated, and curated various sports events for schools, communities and companies • Managed product development marketing for Undokai Inc.'s client base • Spearheaded the restructuring of the business approach for Undokai Inc. in North America• Collaborated with various departments including Sales, Development and Rentals• Managed customer data and information, as well analyzed trends, through use of CRM tools• Facilitated inbound and outbound customer contact and met with customers and clients

• Daily instruction to all 8th grade students geared towards success in High School level mathematics• Creation of daily lesson plans and class activities based on Common Core State Standards• Collect, manage and analyze granular level data for all 8th grade math classes via formative and summative assessments• Use of educational technology, including PowerSchool, Iluminate and Khan Academy, among others, to facilitate student learning

• Head of after-school running club, promoting health and fitness for middle school students• Head coach for both the girls and boys soccer teams participating as part of the Asphalt Green Community Soccer League• Facilitated logistics for league participation, practice, games and all other aspects for the soccer team

• Instructed high school students of all grades on Algebra I concepts focused towards college ready standards• Developed the outline for the academic curriculum which was implemented across all 9th and 10th grade Algebra I classes• Created daily Mathematics lessons and activities• Served as Algebra I curriculum liaison for the Mathematics department• Collaborated with teachers, administrators, guidance and parents on all aspects of our students education

• Managed, supervised and coordinated a team of Technical Analysts, helping to develop their technical, analytical and customer support skills• Served as temporary lead for new TSP's and TAM's helping them develop product knowledge and ensure a smooth transition to their respective departments• Mentored and supported Technical Analysts to ensure proper case handling and prevent escalations• Assigned support tickets to Technical Analysts according to criticality and customer’s requests• Generated and issued licenses for DocAve and associated AvePoint products

• Served as dedicated technical point of contact for several enterprise level customers• Took on escalated support cases ensuring customers issues and project deadlines are addressed and met in an efficient and timely manner• Provided guidance and peer-mentorship to Tier I Technical Analysts• Served as Senior Analyst on NetApp OEM team ensuring a stable relationship with the partner is maintained• Assigned support tickets to Technical Analysts according to criticality and customers specific requests• Daily use of Microsoft Dynamics CRM platform to manage customer information and data as well as perform data analysis• Contributed solutions and articles to public facing knowledge-base pertaining to identified product issues

• Initial point of contact for existing and pre-sales customers to resolve technical issues• Took on a high volume of customer support inquires via phone and email support tickets • Collaborated with colleagues within Support, Development, Product Management, Sales and other departments to troubleshoot customer support issues• Daily use of Microsoft Dynamics CRM to manage customer data and information as well as perform data analysis• Worked in fast paced environment while handling multiple tasks to meet critical project deadlines• Contributed solutions and articles to public facing knowledge-base pertaining to identified product issues• Spent 3 months in Beijing, China office providing guidance, direction and training to global support team

• Served as a student liaison between Alumni and University donors.• Performed phone transactions with donors to provide scholarship and grant money for the university.• Mentored and trained new and less experienced student callers.

• Facilitated both small and large scale events with participants from all over the country. • Planned group events, including school and camp visits, tour groups, and birthday parties hosted at the museum.• Operated ticketing system and computed bill and ticket printing on paid orders