Erin Anderson Email & Phone Number

Madison, Wisconsin Area

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Provide user and system support via phone, email, and in personInstallation, configuration, and maintenance of servers (Windows Server 2003 and 2008) for various small to medium sizes companies in the Madison area.Help desk / customer support for Windows (XP, Vista, and 7) Windows Server (2003, 2008) MS Office (03, 07, 10, 16)Microsoft Exchange (add/remove user accounts), mail forwarding, and outlook/cellphone set up.Active Directory - Add/remove users, computers, servers, create group policies and assign permissions.Diagnose and repair laptops, desktops, and servers including hardware installations, virus removals, and software installations.Implemented and maintained WebSense (web proxy)Project managed large-scale migrations including hardware, software and network design and implementation.Provided sales support by recommending complex technical solutions based on on-site surveys and conference calls or on-site meetings with prospects. Assisted with proposal development to ensure a complete solution in adherence to budget.Provided ongoing customer support including: network troubleshooting and maintenance, software support, break/fix for networks/desktops/servers/printers/etc.

Fitchburg, Wi

Client focused professional providing cost effective technical solutions to small to medium size clientele. Seeks potential customers for new business opportunity and needs. Provides customers with quotations for recommended upgrades with their budget in mind. Negotiates the terms of an agreement and close sales. Acts as a single source of direct contact to strengthen the relationship. Project manager with upcoming IT project and upgrades allowing customers to budget and plan accordingly.*Work with Adesys executive team to develop and execute on sales and marketing strategies.*Found and developed strategic partnerships and referral programs that uncovered new opportunities that Adesys was unable to previously pursue.*Attend B2B networking opportunities, which allows me to develop relationships and trust with many business representatives and executives in Dane County.*Grew existing accounts by consulting with customers on additional solutions to provide enhanced security and efficiency to reduce, time, and resources.*Consistently exceed customer retention goals. (2017’s retention was 95%)*Personally responsible for building a book of new business that represents 65% of sales annual revenue.

Madison, Wisconsin Area

Provided user and system support via phone, email, and in person.Maintained network security though Active Directory and network filtering. Administrated Company’s Voice/IP (ShoreTel) system. Office 2007 training and new employee setup. Maintained SharePoint permissions for Clasen employees. Coordinated IT related projects and implementation. In charge of overall server maintenance and Backup Exec.Developed and implemented training and new employee orientation across the organization.Administered portions of disaster recovery plan including nightly backups.Responsible for creating and updating IT standard operating procedures and end user documentation.Worked with managers across the organization to ensure IT policies and procedures were positively impacting user performance.Managed company-wide IT ticketing system to address and resolve all issues. Responsible for maintaining and supporting virtual server environment for 100+ end users.

Madison, Wisconsin Area

Eau Claire, Wisconsin Area

Coordinated, managed and implemented technical projects for Mayo physicians and staff. Provided end-user support to Mayo staff by supporting various devices including but not limited to, PCs, printers, scanners, monitors, and hand held devices. Represented the group and IT Department in meetings with interdepartmental groups, vendors, and other agencies to develop and assess information. Responsible for automating software installs and deployment via Altiris. Lead printer migration project migrating over 2,000 printers off of a HP print appliance to print servers. Involved in migrating an entire environment to another domain effecting over 3,500 users, 4,000 printers, 6,000 computer, etc.Developed relationships and consulted with outside vendors and application specialists for new product rollouts and/or troubleshooting.Lead a team of 15 cross-departmental employees who successfully completed and implemented projects impacting the entire environment including Lean Management and ITIL practices.Played an instrumental role in researching and developing company-wide IT practices that resulted in a significant cost reduction across the organization. Responsible for implementing a wide variety of technology solutions for all levels of the organization from the Janitorial Department to the President of the hospital.Pioneered a training program for new IT staff.Meet requirements for 24x7 uptime and availability for mission-critical systems.Troubleshot, diagnosed and repaired hardware and software issues.Responsible for installing, supporting, and maintaining end user computer hardware, software and peripherals for over 3,000 end users located in 20 different sites.Functioned as Subject Matter Expert on a variety of technical solutions.Managed disaster recovery plan documentation for entire organization.

Dental Assisting, Dental

Associate, Computer Networking Specialist (Hardware And Software)