Anderson Goncalves Email & Phone Number

State Of Santa Catarina, Brazil

Florianópolis, Santa Catarina, Brazil

Florianópolis, Santa Catarina, Brazil

Definition and implementation of project process for the overall company;● Key account's primary point of contact to understand requirements and manage the teamallocation till the delivery;● Setup Clickup account and integration with Google Looker Studio using Make and Big Query toallow monitoring and reporting for clock hours.

Florianópolis, Santa Catarina, Brazil

- Successfully re-engineered all processes based on Agile methodology, leading to a comprehensive overhaul of end-to-end service processes. This transformation significantly enhanced design and development quality deliverables, while also eradicating the Churn Rate and elevating the NPS score to an impressive 9.- Pioneered a centralized Project and Team allocation dashboard that streamlined KPIs, comparisons, and forecasts, enabling data-driven decision-making and optimizing operations.- Achieved a remarkable 65% profit conversion from the Project Team's executed hours, improving resource allocation on problem-solving and customer experience, resulting in overall project efficiency.- Consistently met project delivery timelines, maintaining an impressive 87% on-time completion rate.- Established the department as the primary client contact point post-project initiation, driving a substantial 25% increase in upselling opportunities and strengthening client relationships.- Conducted workload assessments and introduced innovative operational processes, leading to a remarkable 30% boost in overall productivity.

Florianópolis, Santa Catarina, Brazil

Spearheaded the conception and management of a new product, leading a team through the entire product development lifecycle until the successful launch of the Minimum Viable Product (MVP); achieved 25% increase in user adoption and 10% in revenue within the first quarter. Conducted user research and benchmarking, defined functionalities with the business team, developed roadmaps, prioritized features, specified user stories, and coordinated sprints with the development team.

Florianópolis, Santa Catarina

Established and coordinated the SDR and Marketing departments. Applied data analysis and statistics expertise to create data-driven campaigns. Demonstrated the ability to analyze datasets and turn them into actionable insights, resulting in a 100% increase in lead generation.

Florianópolis Area, Brazil

Leader of a Digital Marketing Agency with 10 employees, developing strong and lasting relationships with clients and team. Responsible for overall project management, including client communication, strategy, forecasting multiple outcomes, and finding the most effective path for client experience and success. Ideate and create 2 spinoffs: DuCampeche and AssembLex.

Florianópolis, Santa Catarina, Brazil

Project management and team coordination for the telecommunications industry, utilizing Agile methodology. I participated in the CMMI Level 3 certification assessment with 3 projects.

Florianópolis, Santa Catarina, Brazil

GM Global Vehicle Call-off & Trade. Provide vehicle call off, transfer and trade capabilities, managing the distribution and replenishment of vehicle inventory. CMMI level 5 Offshore project developed in cooperation with US, and Brazil.•Refine and requirement analysis, ambiguity analysis, estimation, monitor and control, resources, scope, schedule.•Unit, System, System Integration and User Acceptance test.•Mercury Quality Center used to create and execute test cases.GM GPD Part Attribute Search. Provide the ability to search for, filter, and access vehicles information. CMMI level 5 Offshore project developed in cooperation with US, China and Brazil.•Resource and budget estimation, conclusion of tests and client final approval.•Unit, System, System Integration, Performance and User acceptance test.•Coordination of team located in China, US and India.•Mercury Quality Center and Loadrunner was used to create and execute tests scripts and cases.

São Paulo, São Paulo, Brazil

Private Label Pão de Açucar and Private Label Lojas Americanas. Offshore project developed in cooperation with Brazil and Argentina.•Anderson has the responsibility for the It Department from Brazil and focal point between Brazil and Argentina, taking part of all decisions, analysis and implementations as exemplified bellow:•Workshop and presentations for the team leaders, explaining the system functionalities, estimation on time and cost and help to create service proposals.•Implementation, customization, updates and test on the application which interface with Vision Plus system.•Technologies: VB6, ASP3, COM, PL/SQL, Oracle and Visual Source Safe.

Misys Banking Systems. CMMI level 5 Offshore project developed in cooperation with US and Brazil.•Spent 1 month working in NY with Misys in their daily workflow•Focal point between the Brazilian resources and the direct leader•Code updates on the Misys Opics Plus system.•Technologies: VB6, ASP3, COM, PL/SQL, Oracle and Perforce.

ERP Maintenance•Refine requirements, analysis, estimation, updates and improvements into the internal retail ERP.•Technologies: VB6, ASP3, COM, PL/SQL, Oracle and Visual Sorce Safe.

São Paulo, São Paulo, Brazil

Communication Improvement and Web Integration•Responsible to build the Help Desk solution, which integrates the Distribution Center, Clients and 95 Stores, allowing the stores to open, control and interact with a call thru the Web solution; it also control SLA, assets and cost.•Technologies used: VB6, ASP3, COM, PL/SQL, Oracle and JScript.Help Desk (SLA)•Build Helpdesk software, which integrates the Distribution Center, Clients and 95 Stores, allowing the costumer user to open a call, control and interact with the calls by a Web Application, it also control SLA, assets, operation cost report, etc.

Bachelor, Information Technology

Processamento de Dados

Master Of Business Administration (Mba), Business/Commerce, General

Activities and Societies: iMBA – Gestão de Negócios, Mercados e Projetos Interativos Comunicação e Marketing em Mídias Digitais