I led the divisions of Mobile Insight that were responsible for ensuring our enterprise clients became radical enthusiasts of our solutions--that is, implementation, client service and retention. Our most recent client NPS of +67 is a testament to the hard work of these teams.

Mobile Insight is an industry-leading SaaS mobile field force management application that enables real-time reporting, accountability, workflow automation, and business intelligence to optimize efficiency and productivity for any team that employs a repetitive visitation model. My role was to drive growth and profitability through all client-facing functions within the organization: Business Development, Client Services, Customer Support (Help Desk), and Marketing.

Responsible for the strategic planning and execution of field programs for a marquis Fortune 10 client for T-ROC. This includes ongoing partnership with multiple client and carrier partners, leadership and guidance for the team, and P&L responsibility.

The Retail Outsource Companies are comprised of The Retail Outsource, Mobile Insight, and SYMBITS. Together, we offer a complementary suite of services to retailers as well as those selling through retail. The Retail Outsource specializes in all aspects of starting up, operating, managing and maximizing retail performance. Mobile Insight is a revolutionary handheld-based application that enables retail field teams to report their activities in real time, and automates issues for resolution to corporate support groups. SYMBITS is a retail-focused I.T. managed services company that provides outsourced I.T. and help desk support to retailers to keep their registers ringing at all times. To learn more about all of our service offerings, visit www.TROCompanies.com.

Being in a fast-paced company at a time of rapid growth, I drove the strategy and execution of all marketing initiatives that enable lead generation, growth within existing clients, and the development of complementary partnerships. This included spearheading sales material improvements and the creation and execution of large strategic RFPs.

The Retail Outsource provides retail management outsource solutions and consultation for everything from in-store sales to full-scale retail roll-outs, and more.

The Pulse Learning Community System is a unique social learning environment that brings content and collaboration to retail associates via a social learning platform that offers complete tracking and reporting of formal manufacturer training along with a full complement of Web 2.0 functions, including blogging, YouTube-style video upload and collaboration, forums, friends & profile management, wiki, podcasting, user polls, content rating and group activities.

In this role, I helped clients optimize their go-to-retail strategies and developed solutions to drive their business to the next level.

I was fortunate enough to land at Iomega right as the famed Zip Drive launched, with the Jaz Drive hot on its heels. This made for an energetic and successful tenure managing MDF and Coop programs for catalog and retail channel partners, and designing and executing promotions and training programs to support sell-through in those channels.