Kristina Anderson Email & Phone Number

SF Bay Area

• Lead a team of 40 LSS Support consultants as well as 5 LSS Senior consultants in NAMER
• Collaborating closely with stakeholders from Product, Product Ops, Billing and Eng to gather requirements and ensure that internal tooling meets the needs of both internal support processes and external customer.
• Collaborated closely with cross-functional teams, including Product Operations, Product, Engineering, Business Productivity, and Revenue, to gather requirements, address technical challenges, and ensure alignment.
• Conducted user training sessions and created user documentation to facilitate the adoption of both new platforms by the LSS Support team.
• Work closely with Eng team to customize internal tooling according to the specific needs and workflows of LSS Support, ensuring optimal functionality and usability.
• Managed content creation within the company's Global resources to ensure the Support team stayed updated on internal processes and product features for effective client support

San Francisco Bay Area

• Identify workflow and policy opportunities for the Global LSS Customer Support operations team and work cross functionally with teams such as Sales, Product, Deal Desk, Finance, Legal and Compliance to design and.
• Run forecasting and quality assurance reporting for internal and cross-functional teams and analyze data to drive process improvements and prepare Strategic teams for upcoming closed deals
• Designed and executed the provisioning workflow for the Microsoft Relationship Sales Program and partnered with Microsoft, Product, Marketing, Sales Operations, and Sales Systems to ensure a successful launch
• Analyze customer feedback and trends within CRM with Product Operations teamleveraging this data to implement improvements to the Core Product
• Manage communication, training, and create resources for global support team for new product releases or updates
• Partnered with Product and Engineering team to design a scalable in-product data transfer feature, automating the onboarding flow for field clients.

San Francisco Bay Area

San Francisco Bay Area

• As a Sales Solutions Support Specialist II, I drive product engagement, provide key feedback to Product Team, manage our Global Provisioning process and conduct product training for the global team (NAMER, EMEA & APAC)
• Designed and executed a scalable, automated solution to deliver legal agreements to our clients, improving total time to resolution, customer satisfaction, and expedited onboarding for field clients
• Provided Technical Support to all Sales Navigator users including high level Strategic clients
• Identified gaps in product knowledge within team and mentored teammates by delivering constructive feedback and nurturing individual strengths.
• Managed the Global Provisioning collaborative platform, updated with new process documentation and best practices
• Conducted various training sessions for our global team regarding Provisioning and general product knowledge throughout the year

San Francisco Bay Area

• As a Sales Solutions Support Specialist, my key objective is to support our users for both field and online users in order to drive product engagement.
• Provided Technical Support to both online users as well as field clients to drive product engagement
• Worked within a queue support model, consistently exceeding expected metrics such as total cases solved, total time to resolution, and customer satisfaction
• Received Top of the Charts Awards for productivity
• Consistently received positive feedback from Sales Partners via Bravo

San Ramon, CA

• Armanino LLP is the largest independent accounting and business consulting firm based in California.
• Lead the Sales Operations team for the Microsoft Dynamics GP reseller consulting department within Armanino
• Lead the Sales Operations team for finance software vendors such as Intacct and EASI
• Managed clientele of over 400+ businesses, ranging from SMB to Enterprise concerning software sales and licensing
• Lead Sales Point of Contact for all vendors including Microsoft and Intacct
• Assisted in the planning and execution of annual Microsoft Dynamics User Day conference

San Francisco Bay Area

• Frequently made and exceeded sales goals resulting in being Top Branch employee in 2012
• Planned and executed strategies in order to maintain key metrics as a frontline bank teller, including maintaining cash till limit and cash balancing to ensure no losses
• Successful in leading teams of fellow tellers to produce sales and increase profit margin for one of the most high trafficked branches in the San Francisco Bay Area
• Received top marks on 100% of customer feedback surveys sincecommencing employment