- Product owner for the Marketplace SaaS and Ecommerce Catalog division with up to 25 subproducts on the portfolio. Elaborated artifacts and pertinent documentation, product wireframes, user stories, roadmap, and release plans. Managed the backlog prioritizing and bringing the strategic vision for the product and its value. Worked with the squad on the scrum ceremonies. Assisted the UX team with requirements and ideas on product discovery and new features implementations.- Worked as key… Show more - Product owner for the Marketplace SaaS and Ecommerce Catalog division with up to 25 subproducts on the portfolio. Elaborated artifacts and pertinent documentation, product wireframes, user stories, roadmap, and release plans. Managed the backlog prioritizing and bringing the strategic vision for the product and its value. Worked with the squad on the scrum ceremonies. Assisted the UX team with requirements and ideas on product discovery and new features implementations.- Worked as key account manager for 3 main customers assessing them with product management, customer requirements and desired features and functionalities to be added to the platform, development estimations and costs. The company serves up to 400 stores in their clientele.Main Products highlights:- CMS Platform – worked directly on the ideation of a headless content and commerce solution for the entire platform with the main emphasis to the user autonomy. Assisted on the creation of the user scenarios, stories, working closely with the architecture, and UX/UI team. - AI Upselling Referrals – participated on the discovery and requirements gathering for the development of a sales recommendations carrousel that uses artificial intelligence and BI to show the products. The main value of this demand was a system that crosses data from the data streaming captured from the platform real time usage (Kinesis) and BI analysis and reports.- Notification Center – helped other cross-functional teams and POs with the ideation, discovery and product design and functionalities, to build a complete solution for all the transactional messages handled by the platform, mapping events and triggers for every step of the customer journey. A tool for e-mails, push notifications, chat, social media, and WhatsApp integration. Show less

- Worked with two squads with a digital products portfolio for the Commercial and Business Innovation area. - Handled sensitive projects such as the Cashback Madero Fidelity program with up to 80 thousand users and Totem Display Self Service technology migration responsible for 40% of the restaurants sales.- Participated on lean inception meetings with architects and senior developers and devops to the product discovery, roadmap and the product backlog stories. Actively translating the… Show more - Worked with two squads with a digital products portfolio for the Commercial and Business Innovation area. - Handled sensitive projects such as the Cashback Madero Fidelity program with up to 80 thousand users and Totem Display Self Service technology migration responsible for 40% of the restaurants sales.- Participated on lean inception meetings with architects and senior developers and devops to the product discovery, roadmap and the product backlog stories. Actively translating the business rules for the payment flows and contingencies, menu catalog feeds and APIs payloads according to the requirements of the functionalities, responses, and results.- Negotiated requirements and product API endpoints customization directly with vendors and third parties. Financial Core Banking System Architecture and Endpoints. Customer journey and personas design. Elicitation of demands with vendors.- Assessed the developers with features and functionalities elucidations and technical explanation assisting them with test scenarios and outcomes, and desired behaviors (definition of done). - Assisted on trainings for the technology transfer and product ownership from the vendor.- Curated the internal Totem Migration portal to track the project, manage stakeholders and control the migration and follow up updates of up to 480 totems. Show less

- Collaborated with companies as Web Application Developer and Business Analyst offering solutions to integrate business needs with IT services. Most of the approaches were related to SaaS B2B and B2C platforms.- Delivered IT consulting and projects aligned to customer needs and their businesses’ strategies, helping them on the solutions architecture and resources management planning.- Approached customers to get the requirements from stakeholders and translated it into a business… Show more - Collaborated with companies as Web Application Developer and Business Analyst offering solutions to integrate business needs with IT services. Most of the approaches were related to SaaS B2B and B2C platforms.- Delivered IT consulting and projects aligned to customer needs and their businesses’ strategies, helping them on the solutions architecture and resources management planning.- Approached customers to get the requirements from stakeholders and translated it into a business needs, negotiated the development phases and the project implementation, team building, mapped the features and functionalities of the systems, organized it into tasks and milestones, developed the solutions and leading people on the development cycle. Main Products highlights:- Nobis Services – developed a PWA version of the Android App – defined the project scope and resources, initial requisites, and business analysis for all the features, built the product backlog, roadmap, definitions, prioritizing items and discussing features and functionalities with the stakeholders.- CDUP Clube – www.cdupclube.com.br – This is a Cashback platform that manages a single level marketing company with a full set of gamified system that handles the percentages of all purchases and cashback withdraws to the teams and invitees’ members.- Adam Robo Digital – www.adamrobo.com.br – a Health Tech Startup platform to manage and generate leads and affiliates that are aligned to the primary vision care and regards. Developed the tools, defined the software strategies and functionalities, requirements, business needs, user stories and organized a squad to share tasks, and keep track of the application development. The product consists in five verticals is being used by the industry, clinics, hospitals to do primary vision tests.- Meu Novo Trabalho www.meunovotrabalho.com.br – Developed the a Job Seeking portal, nowadays it deals with 1500+ companies and more than 50k candidates subscribed to the platform. Show less

BSC – Business Support Center located in Brazil to provide support for ExxonMobil companies, employees, and contractors.- Assisted internal clients worldwide on IT support and how-to’s in all areas related to IT, Network and Applications. Supported customers in three languages - English, Spanish and Portuguese. Worked as a Security and Status Board analyst. Trained and shadowed new hires.- Assisted a small team of developers to build a tool based on BMC ITSM to search the Knowledge Base… Show more BSC – Business Support Center located in Brazil to provide support for ExxonMobil companies, employees, and contractors.- Assisted internal clients worldwide on IT support and how-to’s in all areas related to IT, Network and Applications. Supported customers in three languages - English, Spanish and Portuguese. Worked as a Security and Status Board analyst. Trained and shadowed new hires.- Assisted a small team of developers to build a tool based on BMC ITSM to search the Knowledge Base Articles Library to facilitate all analysts to find the troubleshooting and how-to’s. Identified the requirements, wrote the user stories, gathered the artifacts, and diagrams for this product development.- Chair for the internal Safety and Incidents management report network for 2 years. - Worked as a Customer Focus trainer for 3 years (Disney - 7 Keys to Success). Prepared the material to work on a global basis. Aligned the training to the company best practices and goals. Motivated new employees on their assignments in Customer Services department.- Proposed changes to the processes to improve customer satisfaction. Aligned the team with the company’s core values on services, controls, security, and safety.- Participated as Business Analyst for the development of a new Scorecard system integrating all Help Desk services metrics (Call, E-mail, Callback and Tier 2 groups). Managed two interns to develop the tool and assisted them with the elicitation of the functions and features of this application. It was implemented with great appreciation and the results were accurate to the requirements requested by the Team Leads and Supervisors.- Experience with Business Continuity Plans - BCP’s and Disaster Recovery Plan - DRP’s and their procedures to maintain a minimum of work for the business in cases of disruptions. - Worked on the Service Desk Chat assistance implementation, provided feedbacks to improve the technology and the virtual assistance processes. Show less

- Developed web applications in PHP / MySQL, Drupal, Joomla, JavaScript, OsCommerce.- Developed a back-end web application to manage a mobile phone portal (611connect.com).- Defined with stakeholders the scope of products and their functionalities.- Negotiated business proposals, product requirements documents, and applications development.

Project lead. Team lead. Worked together with the stakeholders and sponsors processing their ideas and needs to the website project and also to the development team.Interviewed many candidates to build up a working team. Team was formed by a group of 6 developers and some trainees that assist with testings and database feeds.Worked also as a webdesigner producing marketing adds and all the website illustrations. Developed and architectured the website features and database.The… Show more Project lead. Team lead. Worked together with the stakeholders and sponsors processing their ideas and needs to the website project and also to the development team.Interviewed many candidates to build up a working team. Team was formed by a group of 6 developers and some trainees that assist with testings and database feeds.Worked also as a webdesigner producing marketing adds and all the website illustrations. Developed and architectured the website features and database.The project consisted on a huge Human Resources portal where job opportunities were presented to the candidates and they could add their resumés to the system database making it available to the enterprises to look for it, also there were some features on the extranet that enable franchising partners to use the database and manage their own clients (candidates and companies).There were a strong back-end development divided into an e-commerce structure, credit cards gateways, administrator's intranet, franchising and affiliates' extranet, companies' extranet, candidates profiles and all the portal content management (CMS) through an ASP base language with MySQL database.The methodologies were a mix between some Agile techniques, Extreme Programming (XP) and a rapid Application Delivery decisions were based on the statistics to leverage the customer's experiences and managing their expectaitons in terms of finding job opportunities and getting special content on the fly. Show less

Worked on editing and publishing Educational Bilingual Materials for the native people who lived there in the Guarani & Kaingang Reservation area.There was a group of 8 indians which I worked with. It was a cross-cultural experience to me.Trained the team on how to produce their own educational material.Developed the web site.Project development, planning and budget, fund raising, promoted the company.

Developed the website in php. Implemented the network infrastructure and internet signal. Supported users fixing computers and printers, installing softwares and configured the server.

Assisted the department on administrative activities, office organization and supplies. Network management, access controls, webpage information, visitors assessment.