AWS Group - Customer Support is a leading provider of customized solutions in the fields of aeronautics, automation, and service representation. As a member of our team, my key responsibilities include technical management, business development, and ensuring exceptional customer support.Specifically, I:Oversee technical operations and identify new partnerships to enhance our service offerings and expand our capabilities.Manage multiple technical teams, ensuring seamless collaboration and optimal performance to meet project goals and exceed customer expectations.Provide valuable technical insights and expertise to support strategic sales efforts and educate potential customers on the benefits and value of our services.Consistently deliver high-quality customer support to maintain our reputation as a trusted provider in the industry.At AWS Group - Customer Support, we are dedicated to delivering exceptional service and customized solutions to meet the unique needs of our clients in the aviation, automation, and commercial representation sectors.

AirMod Consulting is a leading company specializing in engineering, design, and support for modifications and maintenance in the commercial and executive aircraft industry. As a member of our team, I hold the responsibility for technical management and business development, ensuring the delivery of exceptional services to our valued clients.Key responsibilities include:Technical Management and Business Development: Overseeing and directing technical operations, while also identifying and pursuing new partnerships to enhance our methodology, training offerings, and ongoing projects.Partnership Identification: Tracking and identifying potential partnerships that align with our objectives, leveraging these opportunities to improve our services and expand our capabilities.Team Management: Effectively managing multiple technical teams, ensuring seamless collaboration, and optimizing their performance to meet project goals and client expectations.Technical Perspective in Sales Efforts: Assisting in strategic sales initiatives by providing valuable technical insights and expertise to potential clients, helping them understand the benefits and value of our services.Consistent Delivery of High-Quality Services: Ensuring that our team consistently delivers exceptional and high-quality services, meeting or exceeding client expectations and maintaining our reputation as a trusted knowledge provider in the industry.

AirMod Services (SAX - Specialized Temporary Labor Hiring) is a company that specializes in finding highly skilled workers in the aeronautical and oil & gas industries. We provide support to your company during periods of peak production by hiring engineers and technicians for short-term contracts.Our team of experts can help you find the right candidates for your organization, ensuring that you have access to the best talent in the industry. With a focus on quality and customer satisfaction, we strive to exceed your expectations and provide you with the support you need to achieve your goals.Whether you need temporary workers to fill short-term positions or specialized expertise to complete specific projects, AirMod Services can help. Our flexible staffing solutions are designed to meet your unique needs and ensure that you have the resources you need to succeed.

Continuing Airworthiness Management, Quality Assurance, Maintenance Tracking & Planning, and Quality Engineering ProfessionalWith extensive experience in aviation regulations and maintenance, I bring a wealth of expertise in ensuring compliance with airworthiness authorities and delivering high-quality maintenance and repair services. My experience includes:Maintenance planning, customer support, troubleshooting, and maintenance and repair station routines to ensure optimal aircraft performance and safetySpecialist in maintenance regulations of ANAC, ensuring compliance with all rules and regulations of various airworthiness authoritiesQuality assurance to maintain high standards of safety and reliability in all maintenance operationsEmployers management to ensure effective communication, collaboration, and seamless operationsSupporting the maintenance shop and customers during the maintenance event and troubleshooting to ensure timely and efficient service deliveryExperience in approving the return to service of a cell, engine, or accessory after major modifications or repairs not contained in approved technical documentation of the aircraftResponsible for signing the SEGVOO 001 or equivalent, when major modifications or repairs are performed by technical data not contained in the approved technical documentation of the aircraftEnsuring compliance with all regulations requirements of the Aeronautical Authorities as the company certified before regulatory agenciesWith a proven track record of delivering exceptional service and ensuring compliance with all regulatory requirements, I am committed to maintaining the highest standards of safety and performance in aviation. My expertise in maintenance tracking and planning, quality engineering, and continuing airworthiness management has enabled me to drive success and deliver outstanding results.

Customer Support Specialist - Flight Controls and Auto Pilot Systems (Fly-by-wire) for E-Jets 170/190 at the EFTC (Embraer Fleet Technical Center)Key Responsibilities:Conduct comprehensive analysis on aircraft data, including DVDR (Digital and Voice Data Recorder), FHM (Fault History Memory), and FHDB (Fault History Data Base)Provide technical support both on-site and remotely, ensuring prompt resolution of customer issuesComplete on-the-job training at operators' base to enhance expertiseAuthor Service News Letters (SNL) for chapter 22 and 27, ensuring accurate and informative contentActive participation in conference calls to address customer concerns and share expertiseCollaborate in the development and execution of Keep Flying initiatives to ensure seamless operationsMonitor and ensure operators are operating without discrepancies related to Flight Control and Auto Pilot SystemsSupport the entry into service of first aircraft delivered to end customers, ensuring a smooth transitionEvaluate technical improvements and propose engineering solutions to enhance performance and efficiencyExecute engineering tests to verify system functionality and identify potential areas for improvementProvide troubleshooting assistance to operators, resolving complex technical issues promptlyParticipate in on-site Technical Support for major operators such as Pittsburg and Philadelphia for US Airways, China (Hong Kong Express), remote support for Jet Blue, Air Canada, Republic Airways, Egypt Air, KLM, Alitalia, Finnair, Copa Airlines, Aeroméxico, and others.With a strong background in customer support and a deep understanding of Flight Controls and Auto Pilot Systems, I am dedicated to delivering exceptional service and ensuring optimal performance for operators. My experience in analyzing aircraft data, providing technical support, and collaborating with cross-functional teams has enabled me to drive customer satisfaction and contribute to the success of the EFTC.

As a customer support specialist for Aircraft on Ground (AOG), I had the privilege of being responsible for E-Jets 170/190 WWF in all systems. My extensive experience in this role included analyzing aircraft data from sources such as DVDR (Digital and Voice Data Recorder), FHM (Fault History Memory), and FHDB (Fault History Data Base).I provided technical support both on-site and remotely, and I provided on-the-job training at the operators' base. As a member of the AOG team, I was responsible for providing technical support to all E-Jets 170/190 in the WWF, including resolving complex technical issues and providing quick solutions to minimize downtime.One of my core responsibilities was to receive technical input from customers and provide feedback within a maximum of 4 hours. This required excellent communication skills and the ability to work under pressure. I also provided support to customers in the field as requested, which enabled me to develop strong relationships with clients and maintain a high level of customer satisfaction.In addition to my core responsibilities, I participated in conference calls and contributed to discussions around improving processes and increasing efficiency. My experience in customer support has provided me with a deep understanding of the aviation industry and has equipped me with the skills necessary to manage complex technical issues while ensuring that customer needs are met.Overall, my experience as a customer support specialist for AOG has taught me the importance of teamwork, communication, and attention to detail in delivering exceptional service. I am committed to applying these skills and my passion for aviation to my future endeavors.

As an aircraft maintenance technician, I have had the opportunity to work on a variety of exciting projects and campaigns. I have extensive experience in accomplishing electrical modifications on prototypes as per the Flight Test Engineering Department's requirements and then releasing aircraft to flight test.My career began with active participation in the development campaigns for projects such as ERJ 140/145XR, LR, SIVAM, A&W, and EJets 170/190. During my tenure, I was responsible for coordinating the Flight Test Team group on EJets 170/190 and served as an Aircraft Maintenance Technician on the EJet 170 Demo Tour across the United States, Canada, and Europe. I was then entrusted with the responsibility of being the Responsible Flight Test Maintenance Group on a CAT III mission in Phoenix, AZ. This role provided me with invaluable experience in managing complex aircraft maintenance tasks, maintaining high standards of safety, and ensuring seamless communication with the technical representatives in the field.In addition to my core responsibilities, I also provided technical support to the technical representatives in the field. My expertise in avionics and electrical systems was highly valued in resolving complex technical issues, and my ability to work under pressure and tight deadlines ensured the timely resolution of issues.Most recently, I was responsible for accomplishing all Electrical modifications on the EJets 170/190 Prototype before releasing the aircraft to flight test. My meticulous attention to detail, commitment to quality, and technical expertise enabled me to deliver outstanding results in this highly critical role.Throughout my career, I have demonstrated a passion for aviation, a strong work ethic, and a commitment to excellence. I have developed strong communication skills, an ability to work collaboratively as part of a team, and a proactive approach to problem-solving.

As an avionics maintenance professional, I have extensive experience working on various aircraft models including the B737/200/300, A-300, and MD-11. My expertise includes runway avionics maintenance, transit inspection, and overnight inspection. I am also responsible for maintaining and repairing electrical and avionics systems. With a keen eye for detail and a commitment to safety, I strive to ensure that all aircraft I work on are maintained to the highest standards.