Anderson Souza Email & Phone Number

North Vancouver, British Columbia, Canada

• Oversee both existing and new company projects• Prepare comprehensive documentation and installation guides for new projects• Coordinate communication with customers acquiring new systems or add-ons• Lead and supervise engineering visits, installations, and commissioning of new systems• Delegate, lead, train, and support technicians during engineering and installation visits• Review project documentation to ensure thorough stakeholder review and approval• Manage project budgets and perform risk assessments• Develop and implement workflows, processes, and detailed templates for all service-related activities• Support the Service Manager in resolving escalated technical issues and fulfilling special customer requests• Collaborate to create a technician training program, including a classification system based on expertise levels• Provide assistance to the service team on regular service visits as availability permits

North Vancouver, British Columbia, Canada

• Represented the business internationally at various paper mills• Conducted comprehensive engineering analyses to establish project requirements and guidelines• Troubleshot mechanical, electrical, and network cabling issues during service visits, covering computer networks, hardware, IP-based devices, servers, high-speed cameras, and more• Led projects from initiation to closure, developing essential documentation, workflows, reports, and roadmaps• Maintained and repaired industrial camera equipment (vision system technology)• Set up computer servers, workstations, and complete network infrastructures across diverse environments• Optimized and calibrated automated systems to monitor production lines for various manufacturers and applications• Implemented and created procedures and training materials to standardize the service department and train co-workers• Provided on-call support for technical customer inquiries via email, phone, and in-person

Burnaby, British Columbia, Canada

• Supported inbound and procurement departments• Kept inventory separated, organized, and in good rotation• Monitored product quality, reporting problems to mitigate safety issues• Inspected, weighed and packed orders• Stack, seal, and arrange containers to ship to the customer

Campinas, Sao Paulo, Brazil

• Led and monitored projects in different geographic areas based on customer needs to solve technical product issues• Worked together with product, engineering, and project departments to develop product solutions and improvements• Provided technical assistance to business representatives and final customers all over Latin America by phone, email and personally• Analyzed key performance indicators (KPI) towards reducing project costs through risk management and proactive action plans• Managed contact with suppliers and distribution centers to ensure customer orders are delivered on time• Arranged documents, Excel spreadsheets, data entry, reports, and PowerPoint presentations• Organized events and trainings to improve relationship with customers and business partners

Campinas, São Paulo, Brazil

• Performed quality tests, adjustments, and measurements of truck powertrain components• Evaluated used truck components, identifying and judging re-usable parts for remanufacturing• Read technical drawings to machine parts back to factory standards• Executed and operated manufacturing machinery, including lathe, milling, washing, blasting machines, and others• Kept track of component assembly sheets to insert and edit information in the CRM system• Started as a part-time minor apprentice; after completing a two-year program, became a full-time operator in the remanufacturing department

Post-Degree Diploma, International Business/Trade/Commerce

The world of global commerce, importing and exporting, supply chain management, international environments, legal and financial aspects.

Post-Degree Diploma, Project Management

Project Management Institute (PMI), Methodologies, Accounting for Managers, Marketing, System Analysis and Design

Bachelor'S Degree, Production Engineering

Industrial Technologies, Manufacturing Processes, and Automation; Technical Drawings and Communication, Production Management, Engineering.

Associate Degree, Mechanical Machining

Activities and Societies: Part-time study while working at Mercedes-Benz BrazilAimed to provide professional qualification.