Anders Schrøder Email & Phone Number

Copenhagen Area, Capital Region, Denmark

As Business Analyst, I participate in various projects, where I serve as a liaison between business and IT – analysing the business processes and landscape that IT supports. It is all rather secret. As UX Evangelist, I initiate and coordinate a series of efforts aimed at securing a focus on UX in Koncern IT. These include (so far):- A definition of Koncern IT-specific UX (it’s not a style-guide, in case you were wondering)- Clarification of the processes and collaboration that support a suitable amount of UCD across projects- UX Test Methods, in collaboration with the test team- UX Presentations / Roadshows aimed at e.g. Project Leaders and developers- Standard Requirements for UX and UCD in tenders- Development of a toolbox of UX-methods for Business analysts

Copenhagen Area, Denmark

At DriveNow, I managed the touchpoints between organisation and user, with the intent of creating great user experiences in each of them. I collaborated with our franchisor in Germany in order to optimise the product (our 400 BMWi3's) for the danish customers, in accordance (to some extent) with the e.g. style guidelines created for the entire DriveNow Brand.My tasks include included in-car UX testing, serving as liason between customer service and e.g. Rejsekortet, feedback on feature ideas from users and from the main office in Germany, understanding usage patterns for different segments, moderating focus groups and more.While some of my colleagues owned the journey before the customer signs up, I owned the journey and experience when he became part of the DriveNow familiy.

Copenhagen Area, Denmark

As Senior IT Consultant, I ensured that a number of projects include end-user focus.I worked as a process owner for the user-centered part of the processes during development, and facilitated and oversaw series of workshops with end-users. I also had the final sign-off for design decisions.I served as UX Ressource/UX Process owner at BBR and DAR.I was involved in the projects "Støttesystemerne", "SAPA" (as reviewer of incoming proposals from vendors during selection" and "Kommunernes Ydelsessystem" (as "UX Ressource").

Copenhagen Area, Denmark

As a process consultant for Ebita, I used two months to answer questions along the lines of "How do we improve our general processes in order to streamline our time spent?", "Do we have the resources to use an optimal and hassle-free process?", and "How do we optimise the interfaces and touchpoints we have to our customers?".

Copenhagen Area, Denmark

As Self Service Specialist, I were responsible for the Self Service Pages for Broadband and PSTN-customers in both B2C and B2B segments.I undertook the daily maintenance and development of a number of self service portals, and was a part in decrasing the total number of solutions that a user would have to log in to use.I also was a keypart in cleaning up older systems and solutions (e.g. old email solutions), where I touched upon the subject of Product management. In 2012-2013, I was a key part in the management of a project where B2B-section of www.telia.dk was redesigned. I also was a key part in setting wheels in motion when the project finally had to be finalised in a short time frame. I tested a large CRM-system for usability issues, and naiively believe that my findings helped to push the implementation and release of the system. Additionally, I was a part of a very small group of selected stakeholders in a project with the intent of creating a unified user experience across all TeliaSonara brands and products.

As webmaster at Telia Broadband, I was overall responsible for the presentation and structurization of content in a number of sections of the www.telia.dk B2C website: Broadband, Telephony (VoIP and Landline) and TV. I also were the responsible for a number of sections at the B2B webpage, as well as for a number of other systems such as Self Service. The tasks that I performed were just as much project management as they are design- and usability-related. Apart from everyday development and updating, I coordinated the deliverables from our graphical provider, and delegated work to Telia BB’s brilliant student helper, our copy writer as well as to the software engineers that puts together the code that www.telia.dk runs on. I worked closely with an Online Sales Manager, who is the primary responsible for Search Engine Optimization and Analytics, and were in constant coordination and collaboration with the product owners for the three sections as well as the webmaster for Mobility and the content responsible for the B2B website. The latest large-scale project that I have participated in were been the rebranding of www.telia.dk.This included: - Specification of the design changes that a large range of systems should undergo, as well as the creation of business requirements and their prioritization in a SCRUM team (I was Product Owner). - Collaboration with the Mobility Webmaster, SEO provider, Graphical provider, Online Sales Team, the department that appointed to ensure that all designs followed a global style guideline, as well as Digital stream Project manager, SCRUM Master, SCRUM team, and test responsible. - Prioritization of work for two student helpers (the permanent student helper as well as a hired gun for the occasion). In popular terms, I spent three months ensuring that everybody around me had their hands full with the creation of a new website.

I worked as an external consultant for 4½ months, and had tasks related to usability and interaction design. I also scripted and took part in user tests in Germany, USA and China.

Responsible for the interaction design and specification of a number of features, such as File Management (moving, deletion and renaming of files), to connectivity-related features such as Bluetooth and USB, and the creation of accounts and log in for Nokia’s OVI Portal. A driving force behind improvements of the usability to a number of features in Nokia Series 40 phones, such as Bluetooth in 2007/2008 and USB in 2009A driving force in the improvement of the usability of the Bluetooth technology as a whole, through participation in Bluetooth Special Interest Groups panel of usability experts in 2007 and 2008Responsible for the negotiation of requirements from users, marketing, technology providers, software developers and more, and the creation of usable designs based on all inputs.Responsible for a number of presentations regarding usability and information architecture for testers, designers, project leaders and senior management.Responsible for learning and understanding of a number of technologies and protocols, and the design of these for the benefit of the user as well as for the businessResponsible for a presentation about information architecture for mobile phones at the ”Usability Days” in November 2008

I held a position as helping instructor at the Usability-course in spring and autumn semester of 2005, and started a tradition of giving a lecture on Mobile Usability each semester then. I was in charge of leading the student through a series of exercises, including card sort, heuristic evaluation, testing etc., and would evaluate their reports on these exercises. I also managed the course website.

I held a position as student worker, mainly focused in IT Architecture, participated in a project concerning a database for IT architecture documents to be used on a european basis. Left the project before its finish, did varying office work until I got employed at Nokia.

I edited www.carlbro.com and .dk and participated in the redesign of the site during 2001as "User Advocate".

Master’S Degree, E-Business

Activities and Societies: Ebusiness, Usability, E-commerce, Project management, innovation/invention, and a whole lot of other courses. My.

Ba.Sc, Ebusiness, Usability, Information Architecture

Activities and Societies: I did studies in Usability, E-marketing, Economics of Information Technology, IT Project management, IT.

Datamatician, It

Activities and Societies: 2½ year on the design, coding and implementation of IT systems.