Anders Skovbjerg Email & Phone Number

Kolding, Region Of Southern Denmark, Denmark

As a ServiceNow Product Manager, I drive the development and continuous improvement of ServiceNow solutions, ensuring they align with organizational goals and ITIL best practices. My primary focus is on optimizing current processes by identifying and prioritizing platform enhancements that increase efficiency and promote innovation across various business.

Copenhagen, Capital Region, Denmark

Consultancy in analyzing, optimizing and implementing global ITSM process according to ITIL framework in alignment with other business units. Definition and evaluation of ServiceNow enhancement recommendations. Identification of relevant data points, build dashboard & reports utilizing report builder and performance analytics. Prepared and conducted online.

Denmark

Manager of on- and offshore team within Service Management. My overall responsible is to ensure the service delivery from the Service management team, which includes 2 Onshore resources and 7 Offshore resources. I facilitate and present monthly key figures for client key stakeholders, create industry-leading metrics and benchmarks to improve the service.

Denmark

𝗦𝗶𝘁𝘂𝗮𝘁𝗶𝗼𝗻 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗟𝗲𝗮𝗱, (Owner of the area), I ensure to have full control of the processes for situation management, and that they are updated and well known by team members. I run monthly meetings with the customer for knowledge sharing around the processes and idea creation for process optimization. I also schedule the plan for on-call duty and make.

Denmark

𝗦𝗶𝘁𝘂𝗮𝘁𝗶𝗼𝗻 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗟𝗲𝗮𝗱, (Owner of area), I ensure to have the full control of the processes for situation management, and that they are updated and well known by team members. I run monthly meetings with the customer for knowledge sharing around the processes and idea creation for process optimization. I also schedule the plan for on-call duty and make.

Aarhus

I Proactively manage my team and make sure that we keep our SLA targets. I ensure that we deliver the requested result according to service agreement, and I generally ensure that we comply with our obligations as an external vendor. I have the following roles and responsibility:- People Manager - SLA Manager- SPOC for all operational services towards.

Hasselager, Region Midtjylland, Danmark

Denmark

I Proactively manage Branch IT Support on a operational level with employees located in Denmark. I Deliver financial performance and implementing operational plans. I make clear targets for employees and ensure that we can deliver to our stack holders in time. My goal is to deliver great leadership by engaging and motivating people within the area of.

Jupitervej 2, 7000 Fredericia

I'm Acting as the single point of contact for end users concerning order handling, problem solving, installation of software and user administration. Responsible for handling orders (request fulfilments) received from end users and following the request fulfilment process.I'm also the acting Stock Manager of hardware. My role is to keep accurate track of.

Orla Lehmanns Alle 3, 8000 Aarhus

Consulting, sales and service of Nordea Bank Danmark A/S products by telephone or e-mails.I also provided support for online home banking and Online Investment. Beside my normal work, I also communicated with customers at Nordea's facebook wall.At the last year I worked as a trainer for new employees in Nordea.

www.appnyt.dk

Preparation of articles and a review of the articles that were written by the page writers. I read through, corrected both graphically and in writing, after which the articles were published on the website.

Højbro Plads, København K

• My primary job was to advice clients as well as colleagues regarding credit card questions.At the same time, I produced management statistics regarding sales and campaigns for the group management.I where also involved.
• Issuing of credit cards based on Internet applications
• Issuing car loans based on Internet applications
• Preparation, production and setup of internal intranet page for single department
• Campaign for fixed interest account with binding.
• Ad Hoc projects.

The job consisted of running the store through management and sales and coaching of my staff.My assignments where:Management, Sales, Ordering, monitoring, coaching staff, stock management, budget

During the training for store manager at JYSK in Køge I should operate the store if the store manager was not present. In addition, I was in this period lent to the other shops for building sections in the individual store.

Ap Degree In Financial Advice – Banking, Finans, Generelt

Itil Certified, Itil

Certified user of ITIL

Education record

Folkeskole