Anders Skovbjerg Email & Phone Number

Kolding, Region Of Southern Denmark, Denmark

As a ServiceNow Product Manager, I drive the development and continuous improvement of ServiceNow solutions, ensuring they align with organizational goals and ITIL best practices. My primary focus is on optimizing current processes by identifying and prioritizing platform enhancements that increase efficiency and promote innovation across various business units.I oversee and approve all development activities, leading strategic initiatives and cultivating a culture of innovation within the ServiceNow platform.

Copenhagen, Capital Region, Denmark

Consultancy in analyzing, optimizing and implementing global ITSM process according to ITIL framework in alignment with other business units. Definition and evaluation of ServiceNow enhancement recommendations. Identification of relevant data points, build dashboard & reports utilizing report builder and performance analytics. Prepared and conducted online training for +200 people with and average meeting score at 4.6 out of 5. Provided consulting to support models and general setup for daily work.Besides the above primary tasks, I also have the team responsibility as described below: - ServiceNow Business Group Nordic Culture Movement Maker - ServiceNow Business Group Nordic IRM domain lead - ServiceNow Business Group Denmark H&PS lead

Denmark

Manager of on- and offshore team within Service Management. My overall responsible is to ensure the service delivery from the Service management team, which includes 2 Onshore resources and 7 Offshore resources. I facilitate and present monthly key figures for client key stakeholders, create industry-leading metrics and benchmarks to improve the service delivery performance and deliver successful service delivery through ServiceNow platform.I have a good relationships with outsourced leads of different teams together with counterparts at the client site. I have ownership of monthly metrics and updates around all services delivered.

Denmark

𝗦𝗶𝘁𝘂𝗮𝘁𝗶𝗼𝗻 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗟𝗲𝗮𝗱, (Owner of the area), I ensure to have full control of the processes for situation management, and that they are updated and well known by team members. I run monthly meetings with the customer for knowledge sharing around the processes and idea creation for process optimization. I also schedule the plan for on-call duty and make sure that provision is paid correctly.𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗿, I have good relationships with cluster managers around the world and ensure that escalations are handled correctly and with good progress. I have ownership of monthly updates around major incidents with cluster managers, where we also ensure to handle all DSATs from users.𝗧𝗮𝘀𝗸 𝗳𝗼𝗿𝗰𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗿,Whenever the customer is requesting task force for major incidents, I will take ownership of the task force group, and ensure that there is good progress for a resolution and keep stakeholders updated.𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗿, for below projects:Locate and decommission of unused servers in infrastrucutreBesides the above I also handle the following tasks: - Responsible for customer satisfaction- Responsible for escalations- Responsible for RCA management- Responsible for Client reporting / Performance Analytics- Responsible for monthly Cluster Service Review-Responsible for DSAT communication- On-call duty for critical major incident management- responsible for on-call duty planning

Denmark

𝗦𝗶𝘁𝘂𝗮𝘁𝗶𝗼𝗻 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗟𝗲𝗮𝗱, (Owner of area), I ensure to have the full control of the processes for situation management, and that they are updated and well known by team members. I run monthly meetings with the customer for knowledge sharing around the processes and idea creation for process optimization. I also schedule the plan for on-call duty and make sure that provision is paid correctly.𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗿, I have good relationships with cluster managers around the world and ensure that escalations are handled correctly and with good progress. I have ownership of monthly updates around major incidents with cluster managers, where we also ensure to handle all DSATs from users.𝗧𝗮𝘀𝗸 𝗳𝗼𝗿𝗰𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗿,Whenever the customer is requesting task force for major incidents, I will take ownership of the task force group, and ensure that there is good progress for a resolution and keep stakeholders updated.𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗿, for below projects:In-Place Upgrade of client workstationsAutomation of incident and request handlingBesides above I also handle the following tasks: - Responsible for customer satisfaction- Responsible for escalations- Responsible for RCA management- Responsible for Client reporting / Performance Analytics- Responsible for monthly Cluster Service Review-Responsible for DSAT communication- On-call duty for critical major incident management- responsible for on-call duty planning

Aarhus

I Proactively manage my team and make sure that we keep our SLA targets. I ensure that we deliver the requested result according to service agreement, and I generally ensure that we comply with our obligations as an external vendor. I have the following roles and responsibility :- People Manager - SLA Manager- SPOC for all operational services towards service agreement- Request Fullfilment Manager- Incident Manager- Dispatcher- Coordinator

Hasselager, Region Midtjylland, Danmark

Denmark

I Proactively manage Branch IT Support on a operational level with employees located in Denmark. I Deliver financial performance and implementing operational plans. I make clear targets for employees and ensure that we can deliver to our stack holders in time. My goal is to deliver great leadership by engaging and motivating people within the area of responsibility. In additional i manage the following areas:- SLA Manager- SPOC for all operational services towards service agreement- Request Fulfillment Manager- Incident Manager- Dispatcher- Coordinator

Jupitervej 2, 7000 Fredericia

I'm Acting as the single point of contact for end users concerning order handling, problem solving, installation of software and user administration. Responsible for handling orders (request fulfilments) received from end users and following the request fulfilment process.I'm also the acting Stock Manager of hardware. My role is to keep accurate track of IT assets and equipment and handle invoices to business to avoid cost increase.

Orla Lehmanns Alle 3, 8000 Aarhus

Consulting, sales and service of Nordea Bank Danmark A/S products by telephone or e-mails.I also provided support for online home banking and Online Investment. Beside my normal work, I also communicated with customers at Nordea's facebook wall.At the last year I worked as a trainer for new employees in Nordea.

Www.Appnyt.Dk

Preparation of articles and a review of the articles that were written by the page writers. I read through, corrected both graphically and in writing, after which the articles were published on the website.

Højbro Plads, København K

My primary job was to advice clients as well as colleagues regarding credit card questions.At the same time, I produced management statistics regarding sales and campaigns for the group management.I where also involved in the following projects:• Issuing of credit cards based on Internet applications• Issuing car loans based on Internet applications• Preparation, production and setup of internal intranet page for single department• Campaign for fixed interest account with binding.• Ad Hoc projects.

The job consisted of running the store through management and sales and coaching of my staff.My assignments where:Management, Sales, Ordering, monitoring, coaching staff, stock management, budget

During the training for store manager at JYSK in Køge I should operate the store if the store manager was not present. In addition, I was in this period lent to the other shops for building sections in the individual store.

Ap Degree In Financial Advice – Banking, Finans, Generelt

Itil Certified, Itil

Certified user of ITIL

Education record

Folkeskole