Anders Selin Email & Phone Number

Uppsala, Se

Uppsala, Uppsala County, Sweden

Responsibilities:• Product specialist• Writing requirement specifications for new features• Improve product and development processes and procedures• Data analytics• Documentation of existing and new processes internally• Writing external and internal release notes• Translations• Test and quality assurance of new development

Uppsala, Sweden

Responsibilities:• Visma Easycruit and Visma recruit product specialist• Handling and solving escalated cases and technical support requests• Help support-team and BU’s on requests• Notify clients and stakeholders on critical incidents• Point of contact for third party integrations and suppliers• User administration in Visma EasyCruit• Documentation of existing and new processes internally• Knowledge sharing• Testing of new product development• Technical implementations (SSO, Cronofy, Refapp, etc)• Improving processes across product / development / support• Project lead for implementing Intercom as support portal

Riga, Latvia

Responsibilities:• Handling and solving cases assigned to Second Line support and coordinate cases with Third Line support• Help support-team and BU’s on request• Notify clients and stakeholders on critical incidents• Point of contact for third party integrations and suppliers• User administration in Visma EasyCruit• Documentation of existing and new processes• Knowledge sharing• Testing in acceptance, and test environment of fixes and new features• Working in database, and audit log• Critical case handling and escalations/workarounds• Working with API in soapUI

Riga

Responsibilities:• Technical and user-end support for applicants and clients using Visma Recruit and Visma Easycruit via phone and case handling.• Case handling/escalations in Salesforce to 2nd level and 3rd level if necessary.• Troubleshooting and creative solutions for client issues.

Riga, Latvia

Responsibilities:• Analysing and evaluating CSR’s communication with customers and agents via both phone and email• Gathering and analysing the information to assure the improvement of processes (both internal processes as well as partners)• Improvement of performances by providing feedback, both individually and in groups• Leading of group and individual trainings• Creating training material and internal user manuals, as well as randomly testing CSR's knowledge level by creating tests• Communication of new product releases and service and providing feedback regarding new product releases and services• Implementation of long-term KPI improvement campaigns for Western Union account• Covering of TQM’s duties• Floor Support

Riga, Latvia

Responsibilities:• Swedish and English customer and agent support via both phone and case handling in Salesforce• IT-support, creative solutions, troubleshooting and implementation of long term solutions and improvements of processes, both internal and partner• Supervisor escalations for all Nordic languages• Leading of group and individual trainings• Creating training material and internal user manuals• Buddying for new hiresBack-up for Nordic Team Lead responsibilities:• Coaching sessions, follow up sessions, side by side activities with CSR’s, and listening to quality analyst evaluations• Listening to customer surveys to find improvements, callback to customers if bad survey was provided to find solution for issue or feedback about CSR – coaching and feedback provided to CSR• Creating salary sheets and presenting billing hours for partnersRTM responsibilities mostly using Workforce Management tool:• Scheduling of CSR's schedule• Real time management (making sure SLA's of all support lines are reached)• Schedule adherence of CSR's