Client Partner Executive
Ibm Danmark
Copenhagen Area, Denmark
As Client Partner Executive, I am the lead for long term IT Services delivery engagements and the CIO's counterpart. My primary focus is to meet the customer's business and digital transformation agenda with IBMs expertise, while maintaining critical systems.This role constructs partnerships between clients, team IBM, vendors, and subcontractor organizations and manages the implementation of these partnerships to address business opportunities for IBM and the Client. It requires equally balanced skills in five key general management areas of client relationship management, consultative selling, financial / business management, portfolio / program management and team / people management. I am the primary focal point and owner for all activities on a large complex contract. Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets. Responsible to build and maintain strong client relationships at all levels with the objective of being a trusted business partner. Proactively work with client to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement an Account Strategy. It is central to translate customer requirements into formal agreements, establishing specific solutions, and leading the efforts that culminate in client acceptance of the results. The overall responsibility for their contractual cost, schedule, and contractual deliverables is on the CPE. The CPE manages IBM resources and coordinates client resources to deliver services and solutions to support the client organization and are recognized for business acumen by the client set they support.I have gained wide knowledge and experience through engagements and projects such as - Cognitive Computing - Hybrid Cloud - IT Security- Automation- Data Protection - Data Analytics- Service Management- Multiple compute platforms from Mainframe to SaaS