Performance engineering

Managed organization with engineers, project managers, senior planners and technical leaders. Recruited, hired, and restructured to meet business needs. Managed budget, salary planning, and employee development. Set employee goals and implemented metrics to track progress. Led collaboration with marketing and partners to optimize product delivery plans. Proactively revisited and streamlined development processes to meet quality goals and to improve organizational efficiency.•Defined and adopted world-class software processes resulting in significant quality improvements that exceeded division and lab goals•Significanly reduced R&D equipment cost through optimized system utilization, and use of available technologies while increasing engineering productivity•Created a successful customer engagement program resulting in significantly improved customer connections as trusted advisor•Successfully expanded kernel team with offshore engineering resources while maintaining collaborative teamwork between the teams•Maintained employee satisfaction that was consistently amongst the highest in the division

Led a number of highly productive teams delivering software support for new products and continuous process and quality improvements. Managed tactical project planning and execution. Implemented metrics to track progress.

Designed and implemented support for disk and tape-storage devices. Investigated, designed, implemented, and tested system software.

Technical support engineer for the HP 9000 series 200, 300, and 500 technical computer systems. Drove customer escalation resolutions, conducted training on new products for customer engineers and customers.