Anand Patel Email & Phone Number

Canada

• Providing technical support for Natus sleep diagnostics software and devices, ensuring high customer satisfaction• Assisting sleep technicians in troubleshooting and resolve advance technical issues such as connectivity, networking, active directory, SQL database, hardware, and providing expert product knowledge via phone, email and remote support tools• Documents all customer interactions and resolutions in Salesforce, adhering quality and regulatory standards• Managing Return Merchandise Authorized process for faulty devices, ensuring timely replacement and repair, adhering to company policies and service level agreements• Demonstrating a commitment to continuous learning by keeping up to date on product development and healthcare technology advancements

• Provided technical support and guided to customers on firewall products, ensuring prompt resolution of issues and inquiries related to Network Security components such as Firewall Policies, IPSec and P2P VPN, Web and Email Protection, Threat Prevention, Network Address Translation, Authentication, High Availability, SSL, and Disaster Recovery • Utilized various technical tools, including remote support and ticketing systems to manage and resolve support request within the defined parameters of company’s service level agreement with a focus on customer satisfaction• Provided proactive recommendations to customer, assisting them in selecting right services and subscriptions based on their IT infrastructure needs• Engaged in escalations to resolve critical issues to provide prompt and effective resolutions to customers• Stayed up to date with latest industry trends, security threats and best practices in Network Security and contributed developing knowledge-based articles

Diploma, Computer Systems Technician

Diploma, Information Technology