-Provide full support to Premium (Gold & Platinum Contract) Mobile Network Operator (MNO) Customers in SEA Region (Indonesia, Singapore, Vietnam, Myanmar, Philippines), Japan and Oceania Region (Australia & New Zealand) and Energy Operator (Malaysia).-Act as Level 2 Support for solution platform/products by liaising to the next level or other Teams and Managements.-Review and provide feedbacks for the documentation and procedure related to the handover from Solution Project Team to Operation Team.-In-charge as Technical Lead in providing problem solving regarding Technical Solution related inquiries.-Provide scripting for reporting and monitoring purposes as well as miscellaneous purposes.-Supervise First Level Support Team, Newcomer Team as well as Customer Team on Solution Platform.-Provide on-call support for any critical issues after office hours,

-Part of 12-hour monitoring shift and operations for any application and system issue.Manage IT Service Management starting from logging tickets and problem solving (Incident & Problem Management) including Unix application issue.-Responsible for developing Customers' SLA Reports.-Responsible for other ad-hoc assignments, such as new-comers training and other hardware troubleshooting.-Responsible for troubleshooting any infrastructure issues.-In-charge to manage SIEM Logrhytm, Sophos Enterprise Console, Domain Controller, Window Servers and Unix servers.-In-charge for Data Center Account Management, i.e. Active Directory, Account Creation and Termination.

-Administer and manage non-SOE servers, network and security equipment on NHB Sites and Data Center, including but not limited to Server-based Installation, Configuration and patching, cabling, Inventory Management, Equipment Management, Problem Solving and Vendor Management.-In-charge for Data Center Account Management, i.e. Active Directory, Account Creation and Termination.-In-charge as Operation and Technical Support for Active Directory and Application.-Responsible for developing monthly and ad-hoc reports and workflow.

-Manage Client Inquiries via call center and provide 1st level up to onsite & remote IT Supports, including but not limited to Basic PC troubleshooting and cabling; wireless access point setup, account management, installing, patching and updating applications, Operating System and Antivirus.-Administer, configure and deploy IT equipment based on client standard environment, such as telephone extension patching, account management, PC Inventory Management, etc.-Responsible for installation and configuration of Servers, Storage and Network Equipment such as Hardware setup and cabling, Server Installation, firewall configurations, etc.-In-charge for troubleshooting and configuration of DVR Systems and Fallover Systems.-Responsible for Forensic Security Server Deployment.-Responsible for supporting POS System roadshow including but not limited to being main contact person, manpower scheduling and allocation, hardware setup, inventory listing and documentation as well as problem solving.

-Responsible as first level up to onsite IT Support for clients including but not limited to IT Service Management, Account Management and Software Installation.-Responsible for IT Related Contract Management including Clients' Contract Renewal, Equipment Purchase and Hardware Disposal.-Responsible to configure and deploy IT equipment based on Client's standard environment.

-Responsible as first level to second level IT Support for internal users from Regional Asia Pacific.-Responsible for IT Service Management including but not limited to Call Logging and troubleshooting.-Responsible for managing PC and Notebook deployment including but not limited to PC and Notebook Inventory Management and Software Management.-Responsible to ensure the secure data deletion for scrapped notebook.-In-charge for Cisco Recall Data Protection Services for server tape backup.-Responsible for managing Cisco IP Phone Deployment.-In-charge for Microsoft Office Live Meeting Video Conference.