Andi Daniel R. Email & Phone Number

Barcelona, Catalonia, Spain

County Dublin, Ireland

•End-to-end accountability for designing strategies, proactive roadmap and change management inputs, and managing different projects, from business requirement definition and planning through to successful implementation.•Detail oriented, identifying business process challenges through data analysis, ensuring that protection of the integrity of Novi products is paramount•Proactively supporting and collaborating with key stakeholders in the business to ensure the continuous improvement of processes & workflows end to end under Novi Operations: aligning processes and expectations, exploring possible tools, close collaboration with Policy owners, AML Compliance officers and Head of Compliance Operations, outlining investigation steps for Compliance Operations with XFN collaboration, responding and collaborating to/with Internal Audit, designing process framework•Designing and building practices and processes in the Compliance space•Optimizing program operations with a focus on process management, key strategic initiatives and ensuring standards are always in place.•Identifying performance gaps, opportunities, and recommending solutions.•Developing action plans for business initiatives and report on their results, by partnering with key stakeholders such as operational leaders, quality, and training.•Working closely with the Operations team, looking at it from the teammate experience to ensure that process flows are frictionless, by creating step-by-step instructions/guides and documentation for use globally.•Strong collaborator, providing clear and concise presentation of findings and design plans to stakeholders globally.•Reviewing and interpreting detailed or complex documentation, and providing valuable insights and feedback.•Proactively bringing ideas and tangible actions to improve the business and performance.Managing relationship with external Partners (CKO, Remitly).

Dublin, Ireland

• Responsible for identifying trends and typologies causing delays to ongoing EDD reviews - driving changes to remove barriers.• Reporting (SQL).• Verify prior investigator’s analysis is sound and that all supporting documentation is present.• Approve customer/merchant relationship or provide necessary coaching in accordance with applicable guidance, return case to review if necessary.• Created and maintained framework to prevent backlogs. • Sharing best practice and driving changes using relevant cases and enrichments to investigators.

County Dublin, Ireland

• Conducting review of potential illegal activities or further predicate offence on large merchants and high-risk industry accounts showing suspicious behaviour or escalations due to potential Anti-Money Laundering activity evidence across EMEA.• Regularly exercise good judgment and in making decisions or recommendations in relation to case investigations.• Monitoring and reporting potential SOP gaps, proposing solutions to improve the process. • Proactively creating and prioritizing EDD investigations based on negative financial news following media search conducted independently; having identified and referred multiple established accounts that ultimately were reported to CSSF or actioned by limitation following review and recommendations. • Demonstrating high level of professionalism collaborating with PayPal collective, maintaining a transparent interaction with leaders and specialists by reporting clear and legibly contents. • Offering support to leaders by receiving and working escalations of accounts presenting greater risk; working with the MLRO team in Luxembourg • Maintaining Service Level, taking care of daily task allocation and forecasting service level figures making sure potential risk of going out of service level is communicated in promptly.• Testing new software technologies and tools; providing feedback and solution in a timely manner.• Organised and successfully delivered team learning sessions and calibration sessions.

County Dublin, Ireland

My primary task was to review customer accounts/activity verifying the legitimacy of the transactions and the account holders, determine associated risks if any, and mitigate loss; ensuring that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the regulatory authorities and for ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordingly.Achievements:• My strong analytical skills have helped me identify multiple fraud trends, patterns and forged or fake documents, allowing me to collaborate with Special Ops Fraud expanding my knowledge and preventing potential losses.• Assist in projects and fraud escalation to detect collusion structures, preventing major loses or developing recommendations for policy, protocols, risk mitigation strategy and safety tools. Educate customers on how to maintain security and strive on loss prevention.• Designed, develop and shared tools and practices facilitating the detection of potential fraudulent activities; organizing monthly meeting between teammates clarifying techniques of expertise.• Proving side by sides on different areas to clarify the process, explain the business and increase interest. Mentoring new hires.

County Dublin, Ireland

• Preparing and serving hot and cold beverages.• Building and cultivating a positive customer experience. • Providing timely service to customers.• Upskilled new hires on our processes and procedures, and our customer experience goals.• Working in a highly collaborative environment, supporting my colleagues and constantly encouraging a cohesive group atmosphere.• Developing a rapport with customers by learning their name, favourite drinks and food items.