Andi Guevara Email & Phone Number

Salt Lake City, Ut, Us

Supervisor of BI and Data teams for customer service field operations

» Partnered with operations and business teams to introduce new platform for processing and auditing documents» Identified opportunities to automate elements of existing processes, leading to expedited completion time of documents» Implemented solutions to minimize defects and risk opportunities, while increasing efficiency to reduce processing time» Enhanced internal team documentation and testing processes to ensure records are maintained for all work completed

» Optimized reporting processes by identifying and addressing gaps» Consulted with business partners to identify the core needs of the project and ensure ease of use for end users in the final report» Developed data visualizations in Tableau to provide field leadership with data required to make decisions» Focused on engaging Team Leaders to share knowledge about reports and how to use data to drive performance metrics

» Consulted with business partners to design tests and ad hoc projects that deliver and exceed the needs of the business» Interpreted high level insights and recommendations for initiatives through data analysis» Exhibited strong leadership skills through developing peers and taking initiative to manage extra time efficiently with impactful side projects» Documented infrequently used processes to ensure proper handling

» Assisted customers in an online chat setting» Created learning tools for use by peers, and ad hoc reports and analyses of data for use by department management» Responsible for the creation and maintenance of all pre-typed responses for the business unit