Andi Heesaker Email & Phone Number

Appleton, Wisconsin, United States

• Work for high paced and high volume events
  Handle large amounts of cash and credit card transactions
  Prepare short-order food orders
  Use mixology knowledge for new drinks and specials
  
  EAA
• Special Events Bartender
• Oshkosh WI July 2017-Present
  The Cheatin’ Heart
• Bartender
• Oshkosh WI Feb 2018-Aug 2019
  Chester’s Pub & Grub
• Appleton WI Apr 2015-Oct 2019

Appleton, WI

• Assess daily Sales Affiliate/Franchise Owner’s aging and collection summary reports, reaching out to customers as needed. Perform complex cash application of unallocated payments and credits and reapplication of.
• Reduced credit card reconciliation errors by 85% and processing time by 75% through process improvement and simplification which was documented in an SOP
• Consolidated external collection agencies from 3 to 1 through modifying delinquent customer process and assessing options with a pricing matrix
• Successfully adapted receivable and payable standard operating procedures (SOPs) to compensate for Covid-19 related work-from-home changes and staffing reductions
• Developed materials and performed software and process training for cash application
• Became the go to person for challenging collections

Oshkosh, Wisconsin Area

Update capital expense records based on property location and expense category for an internship that was part of my Bachelors of Finance program at UW Oshkosh. Enter payables, compile invoices, and proof of payment for audits. Allocate payables by subsidiary and bank account.

Appleton, Wisconsin, United States

• Performed cash application, data entry, payment reconciliations, month-end close preparation, and collections. Trained new employees and supported the acquisition and credit management teams.
• Promoted to Cash Application Specialist within six months of starting as a Financial Services Intern.
• Uncovered employee theft, improved cash flow and decreased reconciliation errors by creating a standard process for recording daily deposits covering all warehouse locations
• Supported our changing of financial institutions by implementing new processes for lockbox deposits, creation of customer statements, and payment applications
• Updated SOPs and training materials for multiple ERP systems (AS400, IBS, D365) and trained new employees on cash application in those systems
• Supported acquisitions by working alongside credit managers to create customer filing system and perform data entry for 160+ gas station acquisition

US Petroleum Equipment-Accounts Receivable, Customer Financial ServicesUS Oil-Data Entry, Customer Financial Services

Help students in struggling areas of accounting and business math procedures

Appleton, WI

Coordinated Spring Cabaret show for Fox Valley Chorus of Sweet Adelines International.Managed a small team to help with different details of the show, including marketing, script, raffles and A/VConstructed favorable budget planning to maximize profit

Green Bay, Wisconsin, United States

Completed 150+ outbound phone calls daily to collect on third-party debts for Arizona Dept. of Economic Security Child Support Enforcement, medical, property, and other government related debts in accordance with the rules and regulations of the FDCPA. Skip traced delinquent accounts missing information to full capability. Trained employees on new.

Green Bay, Wisconsin, United States

Ran switchboard, answered and routed calls, entered new and updated existing accounts, trained new employee on company software (Bloodhound, Wisconsin Motor Vehicle and Driver’s License Searches)Entered over $50,000 worth of new accounts dailyUpdated accounts of Bankruptcy informationFollowed rules and regulations of the FDCPA

Bachelor Of Business Administration - Bba, Finance, General

General Transfer, Accounting And Business/Management

Associate'S Degree, Accounting, 3.89

General Studies