Andi Lutter Email & Phone Number

Designed and implemented VMware 4.1 infrastructure, transitioning physical servers to virtual. Administered and maintained over 30 enterprise file and application servers. Held primary responsibility for the reliable operation of the corporate computing environment including Exchange 2013, SQL 2008, file shares, Commvault backup, and intranet, in addition to department specific vendor platforms. Programmed and managed automated SFTP data transfers between vendors and internal systems. Regulated and standardized desktop computing environment using scripting, Active Directory, Group Policies and WSUS. Designed automated process for the provisioning and termination of employee computer accounts. Served as primary technical resource for the integration of new technologies and systems. Coordinated with contracted Cisco vendor to resolve connectivity issues and upgrade network infrastructure as needed.

Assumed administration of existing Raiser’s Edge Fundraising Database. Reviewed and updated existing data entry processes in light of the organization’s functional needs. Completed clean up of redundant information through the use of mass updates and data imports. Maintenance of server hardware and software. Created automated process to streamline gift entry and donor acknowledgment. Developed and maintained written documentation of data entry standards. Provided accurate data retrieval for reports and mailings. Incorporate the use of Excel, Access and Crystal Reports in the design and production of reports for hospital administration detailing campaign and event productivity as well as overall monthly financials. Monthly reconciliation of RE database with MAHHC business office. Worked with web hosting vendor to identify the most efficient configuration for the acceptance and processing of on-line donations and completed the design and implementation. Production and maintenance of departmental web pages.

Analyzed and documented departmental work flows in preparation for implementation of new hospital information system. Quickly mastered all clinical modules, including the user interface, programming logic and maintenance of the underlying tables. Assumed primary responsibility for subsequent integration of Physician ordering, OR management and electronic form modules. Functioned as main point of interaction between Gifford and HIS vendor regarding the resolution of issues and escalation of enhancement requests. Continued to develop and suggest alternative methods to accomplish tasks moreeffectively using available technology, including the development of Access and Excel based applications to track physician certifications, manage mammography data, automate the creation of patient mailings (a task previously requiring 1 FTE day), and facilitate the identification and contact of patients requiring follow-up services. Collaborated with outside vendors in the development, testing and implementation of three HL7 interfaces to the HIS, subsequently functioning as sole support person. Serve as an HIS point person during the interfacing of third party PACS and EKG systems. Implement, maintain and support Chart Tracking program. Assist with general user support and technical troubleshooting as needed. Took the lead in implementing Active Directory using group policies and software distribution to automate many repetitive IS tasks freeing team members to deal with higher level issues. Designed and implemented desktop imaging process, increasing efficiency and ensuring the maintenance of standards.