• Evaluate employees job performance and recommend actions• Provide reports relate to a quality score of all agents on an ongoing basis (daily, weekly, monthly)• Coaching Agent

Reviewing the Quality Analyst, Revuming the SOP if it doesn't relate to user problems, making improvements to the People Process and System, making weekly reports and presentations to operations and making monthly reports, Pilot Projects

- Conducting coaching and counseling to agents- Conduct weekly & monthly reports related to agent chart improvement- Performing user complaint analysis with all problems- Doing refreshment to all subordinates- Handling customer hard complaints- Analyze hard complaint data and csat

- Handling customer hard complaints- Conducting surveys to customers- Follow up customer problems- Handling specialist users and meet users- Handling social media- Conduct weekly and monthly reports regarding significant customer database- Update Honda regional OTR- Conducting coaching to CS

- Recording incoming and outgoing money - Perform daily reports to the Bank on the checks given - Perform weekly and monthly financial preparation - Debiting salaries to the bank - Make check cashing - Create financial reports and balance sheets - Purchase tickets or hotels for employee business trips - Manage employee overtime data - Negotiating service procurement to clients

- Data analysis- Created score credit management- Data verification User- Monthly report on target achievement