Quality Assurance Specialist
• Evaluate employees job performance and recommend actions• Provide reports relate to a quality score of all agents on an ongoing basis (daily, weekly, monthly)• Coaching Agent
Aug 2022 - Jan 2023
AeroLeads people directory · profile
Andi M Email & Phone Number
Ex-AHM, Ex-Pertamina, Ex-Nakama, Ex-Gojek, Ex-Tiket, Now Subject Matter Expert
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 71%
Role
Ex-AHM, Ex-Pertamina, Ex-Nakama, Ex-Gojek, Ex-Tiket, Now Subject Matter Expert
Location
South Jakarta, Jakarta, Indonesia
Who is Andi M? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Andi M is listed as Ex-AHM, Ex-Pertamina, Ex-Nakama, Ex-Gojek, Ex-Tiket, Now Subject Matter Expert based in South Jakarta, Jakarta, Indonesia. AeroLeads shows a matched LinkedIn profile for Andi M.
Andi M previously worked as Quality Assurance Specialist at Tiket.Com (Pt. Global Tiket Network) and Quality Assurance Team Lead at Tokopedia. Andi M holds Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services from Universitas Tarumanagara.
Profile bio
About Andi M
As a dedicated professional with extensive experience in customer service, team leadership, and quality analysis, I bring a detailed-oriented approach to managing customer relations and operations. With a proven track record in reporting, data management, and relationship building, I am passionate about enhancing customer satisfaction and driving operational excellence.
6 roles
Andi M work experience
A career timeline built from the work history available for this profile.
Quality Assurance Team Lead
Reviewing the Quality Analyst, Revuming the SOP if it doesn't relate to user problems, making improvements to the People Process and System, making weekly reports and presentations to operations and making monthly reports, Pilot Projects
Jul 2019 - May 2022
Customer Service Specialist
- Conducting coaching and counseling to agents- Conduct weekly & monthly reports related to agent chart improvement- Performing user complaint analysis with all problems- Doing refreshment to all subordinates- Handling customer hard complaints- Analyze hard complaint data and csat
Oct 2017 - Jan 2019
Contact Center
- Handling customer hard complaints- Conducting surveys to customers- Follow up customer problems- Handling specialist users and meet users- Handling social media- Conduct weekly and monthly reports regarding significant customer database- Update Honda regional OTR- Conducting coaching to CS
Sep 2015 - Oct 2017
Finance Specialist
Trikarsa Persada
- Recording incoming and outgoing money - Perform daily reports to the Bank on the checks given - Perform weekly and monthly financial preparation - Debiting salaries to the bank - Make check cashing - Create financial reports and balance sheets - Purchase tickets or hotels for employee business trips - Manage employee overtime data - Negotiating service procurement to clients
Oct 2014 - Sep 2015
Data Analyst
- Data analysis- Created score credit management- Data verification User- Monthly report on target achievement
May 2014 - Sep 2014
1 education record
Andi M education
FAQ
Frequently asked questions about Andi M
Quick answers generated from the profile data available on this page.
What is Andi M's role at their current company?
Andi M is listed as Ex-AHM, Ex-Pertamina, Ex-Nakama, Ex-Gojek, Ex-Tiket, Now Subject Matter Expert.
Where is Andi M based?
Andi M is based in South Jakarta, Jakarta, Indonesia.
What companies has Andi M worked for?
Andi M has worked for Tiket.Com (Pt. Global Tiket Network), Tokopedia, Pt Pertamina Training & Consulting, Pt Astra Honda Motor, and Trikarsa Persada.
How can I contact Andi M?
You can use AeroLeads to view verified contact signals for Andi M, including work email, phone, and LinkedIn data when available.
What schools did Andi M attend?
Andi M holds Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services from Universitas Tarumanagara.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Andi M you were looking for.
View similar profiles
