Andi Pardo Email & Phone Number

Experienced General Manager with proven leadership, team building, and motivation of 25+ associates and managers inspiring a growth orientated sales culture. Manage profit and loss, operations, inventory levels, visual merchandising standards and personnel. Accountable for all aspects of the business within a $4M store.SKILLS & RESPONSIBILITIESProven ability to identify top talent and train, develop and retain great people.Foster teamwork and cooperation.Direct and inspire a team of five area managers and hold them accountable for guiding their teams and executing department plans and objectives. Managers include Associate Manager, Sales and Service Manager, Design Studio Manager, Operation’s Manager and Visual Manager.Provide clear direction through effective communication, organization and leadership skills.Assess performance and provide ongoing feedback; complete and deliver performance appraisals and development plans.Provide high level planning and direction for department teams during seasonal store resets and special promotions throughout the year.Direct weekly management meetings. Prioritize, plan and adjust schedules and daily agendas to meet business goals.Address customer needs by immediately resolving conflict and inspiring long-term customer relationships.Ensure all internal and external customers receive exemplary customer service and positive brand experience.Reinforce customer service principles by coaching staff on their successes and challenges.

Listed skills include Customer Service Management, Customer Satisfaction, Customer Service, Driving Results, and 20 others.