Routine assignment:+Managing customer complaints via email or letter from walk-in-customer, conducting inbound and outbound call (take and receive customer call) as well as receiving subpoena (legal notification) from appointed lawyer by customer.+In a cycle of customer application process, my role participation includes in most part of the required step, that is receiving call from customer prospects, educating policy update to customer until handling complaints from official… Show more Routine assignment:+Managing customer complaints via email or letter from walk-in-customer, conducting inbound and outbound call (take and receive customer call) as well as receiving subpoena (legal notification) from appointed lawyer by customer.+In a cycle of customer application process, my role participation includes in most part of the required step, that is receiving call from customer prospects, educating policy update to customer until handling complaints from official customer.+Conducting weekly meeting that is participated by all management head (claim head, marketing communication head, legal head, customer care head).+Monthly meeting with all compliances manager that includes update to any frauds, miss-selling and agent investigationConducting trainings about complaints procedures to customer care team that includes scripts/narratives to respond customers complaints through any media (email, inbound and outbound call).+My role also requires me to be a just mediator for customers and the company and it means to manage complaints in fairly manner, indicating a win-win solution.+My function enables me to deal with various department in the company includes: -CCA (Customer Care Assistant) where I am part of -Legal in regards subpoena complaint -Claim in case complaint of death and health from customer arise -Marketing Communication in case complaint from social media arise -Compliance when after-sales, fraud suspected and investigation required -Underwriting, although it’s scarce but if there are complaints from Claim team specific to why the customers are rejected and or why false health documentation are suspected, I deal with Underwriting team -Agents if the agents receive complaints from their customers -PEC – Pre-Existing Document+There is a particular line I need to do a direct report to Customer Care Head which is when a review upon customer prospect proposal completed from me. Show less

+Handled customers complaints and provide solution +Professional communication skill for costumers' satisfaction+Promoted products to customers+Handling complaint and email correspondent+Handled Live Chat and Call Center (inbound and outbound call)

+Liaised with vendors to provide outfits for photoshoot+Was in charge of studio set for maximum result+Assisted in the execution of art concepts for fashion photoshoot

A contributive member of corporate solution team in charge of: - Liaising between service users and the insurance company- Verification of documents requiring meticulous attention to detail - Assisting customers with their various issues

- Assisting in holding the company's various offline marketing events- In charge of customer acquisition and retention

An intern for content department in charge of: 1. Performing quality check on course design elements (curriculum, syllabus, lesson plans) 2. Developing contents for children with special needs in form of audio materials3. Teaching computer skills to children with special needs

- Initiated new extracurricular activities for students - Designed syllabus, lesson plans and assessment instruments for grade 8 and 9- Teaching and coaching computer subject to 14 classes for 6 month

+assisted in the printing of various legal documents+was in charge of ensuring correct information input+reviewed and verifying information