Management of the organization’s clinical information systems delivery as it relates to clinical informatics implementations and is responsible and accountable for the successful enactment of the strategy assuring projects are delivered effectively and meet organizational outcomes as well as program standards that are delivered consistently across the enterprise.Professional Accomplishments:▫️ Considered a key contributor in establishing the Acute Project Team with oversight of caregivers assigned to complex system-wide and regionally based projects which included defining roles & responsibilities, standard communication practices, planning & supporting readiness events, workflow analysis, and overseeing interdisciplinary collaboration. ▫️ Created the content and led bi-weekly meetings and weekly huddles to build and strengthen the newly formed Team and the individual caregiver’s sense of culture in a remote system environment.▫️ Designed core competency curriculum via the Rise platform to expand the team’s professional growth and development.▫️ Established standard implementation strategies that would successfully support the organization’s initiatives from the ECO, G&E, and STEP intake steams.▫️ Collaborated with key Clinical Informatics teams to ensure initiatives were successfully implemented by organizing planning meetings and designing delivery models that were efficient with resources and met established timelines.▫️ Participation in the CEC Mission & Values Subcommittee as lead of an action planning group focused on improving how the Clinical Informatics pillar celebrates a caregiver’s success.▫️ Values In Action Honoree in 2022

Served as a professional role model in promoting the understanding, integration, and application of information technology in healthcare settings. Acted as a liaison between clinical care and information technology, supporting all care givers throughout the care continuum in the implementation, learning, use, adoption, and optimization of clinical technologies.Professional Accomplishments:▫️ Established relationships with the Executive Leadership of the Ambulatory Clinics and Acute Departments of Providence Hood River Memorial Hospital. ▫️ Addressed the need for identifying Epic Super Users in the ambulatory and acute settings.▫️ Considered a key contributor for establishing the delivery of monoclonal antibody treatment to local patients in the Hood River area.▫️ Contributed to daily and monthly meetings with key Operational Leaders to review clinical informatics topics, updates, and support resources.▫️ Created tip sheets to address the complex workflows of HB billing, unique role designations for a CAH, and COVID-related deliveries of care in a rural setting.▫️ Designed a survey for end users to provide feedback on their informatics support experience.▫️ Participation in projects across the ambulatory and acute settings.

Coordinated the delivery of quality patient care by assuring the documented care provided is complete and accurate. Responsible for the performance of and/or oversight of critical patient care activities, including scheduling, staffing, physician communications, billing and reimbursement processes, and overall compliance. Participated in the recruitment and hiring process for staff. Established an environment and work style that promoted the concept of teamwork, and continuum of care thinking that resulted in strong performance. Consistently demonstrated the ability to serve as a model change agent and lead change efforts.Professional Accomplishments:▫️ Experienced supervision of clinical caregivers and their clinical workflows in the following Hood River outpatient clinics: Family Medicine, Women’s Clinic, Oncology Clinic, Surgery Clinic, Cardiology Clinic, and Cardiac Rehab Clinic.▫️ Performed monthly and as-needed quality audits on documentation related to quality incentive measures, medication inventory, Joint Commission-based findings from previous surveys, vaccine storage, and laboratory point of care testing.▫️ Facilitated team collaboration on clinical workflow implementations and process improvement projects through dynamic communication with the following interdisciplinary teams: Clinical Informatics, Billing/Coding Specialists, Safety Coordinators, CCO Advisors, Infection Prevention, PFAC Members, Clinicians, Diabetic Educators, Case Managers, Clinic Supervisors and Clinic Manager.▫️ Achieved and maintained PCPCH 5 STAR recognition for the Family Medicine Clinic in 2018 and 2020.▫️ Facilitated monthly staff meetings, twice-weekly team huddles, and participation in case conferences of the very intense risk-stratified patients assigned to PCPs in the Family Medicine Clinic. ▫️ Ensured clinical caregivers utilized tools in Epic like patient scorecard and pre-charting to prioritize preventative care gaps and vaccinations due at every visit.

Supported the operational needs of the clinic for daily patient flow and assumed responsibility for the ongoing care management of an assigned panel of patients. Coordinated with an interdisciplinary team that included the patients, families, physicians, medical assistants, social workers, counselors, and other clinical support staff to provide high quality care within the Care model of a Patient Centered Medical Home (PCMH).Professional Accomplishments:▫️ Complex care coordination for the pediatric and adult patients with asthma, diabetes, obesity, heart failure, COPD, and complex chronic conditions.▫️ Transition care coordination for pediatric and adult patients with high ED utilization which included collaborating with CCO advisors and MCMC ED Medical Director.▫️ Co-developed RN Care Management Program.▫️ Designed standardized nursing care plans and nursing care guidelines for the RN Care Manager Program. ▫️ Completed AAACN course on “Care Coordination and Transition Management”.

Clinical nurse in the outpatient setting trained in pediatric care promoted from Clinical RN to RN Clinical Coordinator in 2011. Managed a team of medical support personnel, orient new clinical employees and implement best practices for outpatient pediatric care. Demonstrated clinical competency and compassion in providing care, using technology, administering medications, performing procedures, and managing emergencies. Professional Accomplishments:▫️ Key team member in achieving and maintaining PCPCH Tier III recognition.▫️ Conducted PDSA improvement projects for reduction in ED visits, medication errors, and hand washing hygiene.▫️ Developed and coordinated a lean staffing model with weekly schedules for optimal efficiency.▫️ Designed onboarding curriculum and peer mentorship for new caregiver hires.▫️ Created clinical outpatient protocols to improve efficiency of patient care and maintain standards of AAP care guidelines.▫️ Designated Super User for Epic Go-Live in 2015.▫️ Recipient of Story of Excellence Award in 2014.▫️ Recipient of Planetree Nursing Excellence Award in 2009.