Leading customer excellence with Teams Phone solutions.

Leader of all things customer success. Ensuring a positive customer experience for the entire lifecycle, from onboarding through service delivery and ongoing support and care.

Promoting plant based eating. Kicking off my food concept with the flagship cornerstone product - my PERFect cookies. Vegan (no eggs, no dairy), gluten-free, no peanuts, no refined sugar, no soy, but oh so much flavor and a great texture. The #simpleyetcomplex cookie

Supporting sales and customers to deliver powerful voice solutions and empower best-in-class communications.

Focus dynamic skills, energy and drive to build and execute a cohesive, holistic, and scalable operations-wide learning program in partnership with other organizational training initiatives driving overall Operations strategy to strengthen employee satisfaction, expand employee skills and enhance customer satisfaction by providing a focused, frictionless experience.

Leading a team of professionals as we address any and all of our customers needs!Helping drive change through process improvement and employing company values.Nominated by Executive Leadership as Ambassador leading the charge to alter our company culture

I'm the customer muscle.I find answers. I solve problems. I get things done.

Integrate two large company websites; re-brand all company materials with new logo, colors & design; revamp and create new product collateral; improve internal communications; solidify company messaging and deliver both internally and externally; determine and conduct participation in trade shows and conferences; manage marketing department budget; oversee social media and online marketing; develop data and methods for tracking marketing ROI; write and distribute press releases; direct and… Show more Integrate two large company websites; re-brand all company materials with new logo, colors & design; revamp and create new product collateral; improve internal communications; solidify company messaging and deliver both internally and externally; determine and conduct participation in trade shows and conferences; manage marketing department budget; oversee social media and online marketing; develop data and methods for tracking marketing ROI; write and distribute press releases; direct and manage all marketing activity. Show less

Design, implement, and facilitate annual marketing plan for $230+ million dollar division.Design messaging, develop promotional materials, coordinate, execute and manage all sponsorships and participation in industry meetings, events, trade shows and conferences.Manage product collateral creation and refresh across entire portfolio of telecommunications products and services.Design and manage website topology reorganization, SEO keyword and content refresh.Build… Show more Design, implement, and facilitate annual marketing plan for $230+ million dollar division.Design messaging, develop promotional materials, coordinate, execute and manage all sponsorships and participation in industry meetings, events, trade shows and conferences.Manage product collateral creation and refresh across entire portfolio of telecommunications products and services.Design and manage website topology reorganization, SEO keyword and content refresh.Build brand awareness, display thought leadership, and maintain social media presence. Show less

Assess product performance (i.e. technical/logical). Constant analysis of product through client feedback, analysis feedback, data shifts, changes in data sources, etc.Develop product enhancements and updates based on feedback from Sales, Clients, Prospects, and Industry.Drive the creation of these Sales-support tools for the product and manage information sharing; maintain a “library” of reference materials (i.e. Case studies, custom analysis/implementation examples) that AE’s… Show more Assess product performance (i.e. technical/logical). Constant analysis of product through client feedback, analysis feedback, data shifts, changes in data sources, etc.Develop product enhancements and updates based on feedback from Sales, Clients, Prospects, and Industry.Drive the creation of these Sales-support tools for the product and manage information sharing; maintain a “library” of reference materials (i.e. Case studies, custom analysis/implementation examples) that AE’s can use as part of their tool box to understand, quantify and assist in remedying client or prospect pain points.Product positioning – define, develop, and disseminate product messages, value propositions, and positioning within the region.Identify and prioritize growth areas.Build a base of regional market information and tools to better understand current competitive market offerings.Assist as spokesperson for product and solution areas at conferences, seminars, press/analysts meetings, and industry events. Show less

Direct and support product marketing and sales engineering efforts across the verification product suite.Work with Market Development, Sales, and Client Services to develop new packaged verification solutions and enhancements, conduct business analysis, define packaging and offers, and develop client implementation and deployment strategies by analyzing data and building repeatable data analyses.Write market/solution requirements for new solutions or solution enhancements and… Show more Direct and support product marketing and sales engineering efforts across the verification product suite.Work with Market Development, Sales, and Client Services to develop new packaged verification solutions and enhancements, conduct business analysis, define packaging and offers, and develop client implementation and deployment strategies by analyzing data and building repeatable data analyses.Write market/solution requirements for new solutions or solution enhancements and project manage the development phase; document solutions for internal as well as external purposes; work with Training to develop internal training programs.Consult on process optimization and client specific implementation, proof of concept, and ROI analysis and engage in technical product management, including identifying and testing product problem areas and determining solutions, as well as assisting in the facilitation of product update process.Specialties: Process optimization, lead generation, lead verification Show less

Technical product management, including identifying and assessing issues with products and determining solutions, illustrating business, operational, and functional impacts; Identified, proposed, tested and assisted in deployment of significant logistical changes to the On-Demand Lead Verification product, which grosses approximately seven million in revenue per year.Assist in the design, enhancement, and implementation of new and existing products and services; Produced the Functional… Show more Technical product management, including identifying and assessing issues with products and determining solutions, illustrating business, operational, and functional impacts; Identified, proposed, tested and assisted in deployment of significant logistical changes to the On-Demand Lead Verification product, which grosses approximately seven million in revenue per year.Assist in the design, enhancement, and implementation of new and existing products and services; Produced the Functional Requirements Document (FRD) to bring an existing beta version of the Second Approach solution in-house and streamline its design to fit the "Standard Product, Standard Service" motto; Working on second FRD linking functionality of Second Approach with Account Link services. Second Approach will reach 1 million in revenue at first year.Work closely with Market Development Managers to gather and define requirements; Assisted in initial development of business data solution, from user requirements and interfaces to product specifications. Continue to perform in Show less

Perform product training for inside associates, explaining functionality, limitations, and industry uses.Assist in training new analysts; manage and lead team projects as senior analyst.Continue to refine data analysis process to increase quality and facilitate delivery of results to end users.Design custom solutions utilizing products in tool box to meet client specific business needs; Created first custom use of base solution data for simple, lower cost verification.Reworked… Show more Perform product training for inside associates, explaining functionality, limitations, and industry uses.Assist in training new analysts; manage and lead team projects as senior analyst.Continue to refine data analysis process to increase quality and facilitate delivery of results to end users.Design custom solutions utilizing products in tool box to meet client specific business needs; Created first custom use of base solution data for simple, lower cost verification.Reworked stats and presentation of the Verify Express (now Customer Complete) solution analysis to deliver more meaning with results.Work with Account Executives to plan, design, manage and implement data analysis engagements for clients and prospects. Perform client specific implementation, proof of concept, and ROI analyses; proactively manage client issues working with customer support, engineering, product management and account owner as required. Prepare customer datasets for analysis by cleansing, transforming, auditing, combining, aggregating and disaggregating raw data; Audit and interrogate data to answer specific business-oriented questions about the customer base.Analyze and report on results of data analysis for presentation to clients and prospects.Created process documents and analysis and report templates for analysis department use. Show less

Worked in all facets of business development utilizing tactical abilities to accomplish daily objectives, both internal and client side. Managed financial goals; Implemented best practices; Researched and gathered information; Prepared and delivered customer presentations; Built and maintained relationships at all levels of an organization; Qualified requirements and corresponding candidates; Managed the placement process from introduction of candidate to client through offer and… Show more Worked in all facets of business development utilizing tactical abilities to accomplish daily objectives, both internal and client side. Managed financial goals; Implemented best practices; Researched and gathered information; Prepared and delivered customer presentations; Built and maintained relationships at all levels of an organization; Qualified requirements and corresponding candidates; Managed the placement process from introduction of candidate to client through offer and acceptance; Executed RFP's; Provided consistent and high-quality service. Show less