As a Lead Client Success Manager, I leverage my CEDS, CSM certification and over 20 years of experience in the eDiscovery industry to help law firms and corporate legal departments achieve their goals and optimize their outcomes. I have a passion for delivering exceptional customer service and building long-lasting relationships with my clients, partners, and colleagues.I specialize in implementing software and workflows that maximize cost-effective solutions and streamline processes for complex and high-volume eDiscovery projects. I have successfully managed and supported multiple large-scale and high-profile cases involving millions of documents and multiple parties. I have also contributed to the continuous improvement and innovation of my company’s products and services, based on my attention to detail and feedback from clients.