- Researches account information to complete accounting activities related to cash application, collections or billing and communicates that information to field offices, clients or carriers as needed- Generate and review various reports related to unresolved accounts receivable issues then determine the necessary steps to clear any open balances- Key bank deposits and applies cash to accounts as requested by client or as instructed by documentation and enters cash receipt adjustments- Records, stores, and maintains accounting information in electronic filing system- Generates, sends, and files transmittal letters, e-mails, and other written documents related to Accounts Receivable- Contacts Clients and Insurance Carriers to discuss payment application and other accounting related matters in a professional manner- Provides customer service to the Field Office, Clients and Carriers- Serve as a second set of eyes to review deposits and cash application through a Quality Control process

- Process all Debit Memo Requests to ensure timely, accurate and descriptive invoices- Create, edit and maintain accurate customer contracts- Manage about 100 active collection cases- Investigate invoices and settle customer disputes to help obtain payment- Process credits, invoice cancellations and refunds- Generate and send Dunning letters- Account reconciliation - Issues Certificates of Insurance- Receive and ship packages- Monitor call outs on the dispatch board- Improve customer satisfaction by keeping customers informed on the status of their call out and out of service equipment- Distribute and track the status of State Inspection Reports - Maintain current Safety Test database- Maintain overtime and vacation schedules - Process Final Acceptance Forms from the new construction team and communicate this information to the service team- Create Monthly Route Sheets- Pay office utilities, order office supplies, technician uniforms and phones

- Plan, track and manage the benevolence budget of $540,000- Developed and implement a financial grant system to build relationships with non-profit organizations- Evaluate the operations of non-profit organizations that have requested funds- Facilitate the grant application process for local non-profits - Create and manage the budgets for our various ministries- Managed weekly ministry teams that provided housing for homeless women and children, also manage a support group for young women with unplanned pregnancies, and ensure staffing for monthly community art classes- Recruit, train and manage volunteers for the various programs- Create social media content that motivates people to get involved- Plan, organize and promote community outreach events

- Manage weekly community breakfasts for the homeless, weekly outreach to the late-night downtown area and weekly community art classes- Create and manage budgets for the above-mentioned ministries - Recruit and manage volunteers for the outreach ministries- Evaluate individual benevolence requests - Plan, organize and promote community service events like Yard Day, Church Work Day, Back to School Bash and Help-Portrait - Promote, plan and organize foreign and domestic mission trips

- Continued all the responsibilities of the childcare manager (see below)- Recruit and manage volunteers for ECCO (elementary student ministries) - Plan activities for parents to disciple their children outside of weekend services - Create and manage social media - Assist the student ministry pastor - Plan community service events

- Hire and train new employees - Schedule employees - Accurately track employee work hours- Plan activities for toddlers through elementary age children

I started out volunteering in Franklin Heights, a government housing complex, for the Homework Help Program in 2012. In 2013 I started as an intern and was hired when a temporary position became available.

- Teach swim lessons to American Red Cross standards- Maintain a safe and fun learning environment

I was a professors assistant for the First Step STEM program. This program was designed to empower first-generation college students to succeed in STEM majors.

- Scheduled lifeguards, head lifeguards, water safety instructors, and swim lessons- Organized special events and swim lessons- Managed inventory of pool chemicals and equipment - Responsible for pool maintenance- Executive assistant to the aquatic director

- Teach Lifeguarding and CPR courses to American Red Cross Standards- Maintain a fun and safe learning environment

- Maintain pool chemicals- Supervise lifeguards

- Ensured pool patrons safety- Cleaned facilities