My role required a variety of ad-hoc tasks to assist the new company to flourish.

Main activities and responsibilities: Manage company projects and their support teams:o Quality check for internally developed systems including websites and software programs.o Roll-out new systems to our network of 60 offices.o Liaison between website service providers and network.o Coordinate annual functions for 5 regions.o Take minutes at all franchisee meetings.Franchise Office setup:o System and process briefings in alignment with the Company’s Procedure Manual.o Handle the process when an office closes down.o Coordinated the creation of the new procedure manual; assisted with writing content/manuals.Arrange and coordinate annual Convention (±150 delegates)o Source venues, negotiate rates and finalise contracts.o Source service providers, speakers and sponsors.o Manage budget and cost per person.o Coordinate RSVPs and create final rooming lists.o On-site coordination on Convention weekend.Team and stakeholder management:o Monthly goal alignment, weekly task checks and daily assistance with prioritising tasks in order to meet the Company’s objectives.o IT and marketing department project briefings and coordination.o Managing the CEO’s personal assistant.o Proof read marketing material before final sign-off from CEO and Directors.o Involved in recruiting and interviews.o Internal and external complaint management.o On-boarding new banks to have access to their distressed listings and other services, as well as managing the assigning of mandates to the networkDigital support:o Identifying and prioritizing our network’s digital needs.o Regular updates to our network on current digital priorities.

• Diary management for the CEO.• Monitoring website enquiries.• Minute taking at our internal meetings.• Quarterly function coordination for 5 provinces.• Providing the COO with statistics on property transfers and sales.• Receptionist duties.Online National Referral Database and Lead System creation:• End-to-end System conceptualisation, rollout, testing and deployment.• Creation of the tutorial documentation and User training (Written and video tutorial creation).• Implementing and enforcing the Referral policies and procedures.• National Referral Management.Team and Stakeholder management:• Internal and external complaint management.• Managing distressed listings from our FSP’s.

• Guest reservations and welcoming• Cooking and serving breakfasts• Staff management• Supply management and purchases• Accounting and Cash flow control

• Ensuring a smoothly run and organised office.• Stock control.• New client introductions.• Training of new agents and office managers.• Management of Offers to Purchase• Scrutinising documentation for any oversights/omissions/potential pitfalls.• Drafting of the transaction sheets with commission calculations, VAT figures, etc.• Liaising with conveyancing attorneys to ascertain the status and progress of each active deal.• Following up on when to expect transfers (incoming commissions) – for cash flow purposes.• Drawing up of sales spreadsheets.• Submitting details of monthly sales to the Head Office.• Minor dispute resolutions between agents.• First port of call for all IT related queries or problems.• Database problem management and co-ordination.• Formatting of computers and re-installing all programs.

• Drawing up of legal documents.• Debtor and creditor management.• Diary management.• Arranging and coordination of functions as entertainment for clients.• Researching new marketing avenues.• Assisting the accountant with month end procedures.• Receiving all monies, invoicing and assigning to the correct accounts.• Receiving all new transfers and seeing the transaction through to registration.• Continual correspondence and communication between all parties concerned.• Dealings with government sectors: SARS, Municipalities and the Deeds office.• Paying out of monies to the agency in question and the Seller.

• Capturing all reservations.• Welcoming guests.• Arranging and serving breakfast and dinner.• Managing staff.• Issuing invoices, receiving monies.• Accounting on Quickbooks.• VAT returns.• General maintenance of the guest house

• General receptionist duties.• Debtor and creditor management.• Organizing of appointments.• General administrative duties.• Assisting with the completion of our clients’ SARS documents.• Assisting the accountants with drawing up of financial documents.