Andi Rivera Email & Phone Number

Phoenix, Az, Us

Arizona, United States

• Curate custom web-content for client websites with emphasis in organic search engine optimization (SEO). • Research technical content and curate blogs and social media posts for both clients and La Mejor Website’s brand to generate traffic to their websites.

Fullerton, Ca

• Initiated a Standard Work Instruction (SWI) program for front-line manufacturing staff to have documented processes for enhanced on-the-job training.• Observed subject matter experts directly in their work centers to author SWI, and partnered with operations leaders and quality team members to reach final buy-in and approval of processes.• Trained revised processes to front-line team members and provided support to sustain new format.• Managed key objectives and timelines for mission critical projects for Plant Manager and Maintenance & Engineering Manager.

Cerritos, California

• Facilitated development of strategic, tactical and operational KPIs centered on waste reduction and elimination.• Created system for authoring and maintaining Standard Work Instructions that set efficient and productive processes for operations.• Designed and administered competency and leadership trainings in an instructor-led format for all roles within the organization.• Assisted in Root Cause Analysis and process improvement initiatives throughout all departments.• Tracked and completed initiatives stemming from process improvement activities utilizing traditional project management methods and best practices.• Incorporated change management best practices into all operational activities, including oversight in communication and employee engagement.• Influenced cross-departmental collaboration to promote buy-in from key stakeholders.

El Segundo, Ca

• Designed, implemented and maintained an internal documentation management resource for multiple departments providing a central location to house curated processes, SOPs and reference materials.• Created and implemented a Structured On-the-Job training program designed to enable consistent, effective training with accountable performance outcomes.• Led the creation and execution of an 8-month fundamental servant leadership training program for Leads and Supervisors in collaboration with the plant management team.• Led the creation and implementation of a Continuous Improvement Program and Change Control process with an accountable steering team comprised of key stakeholders from all operational departments.• Co-created and managed a re-employment training program for exiting employees during a 3-month plant closure process impacting 500+ employees.• Initiated, executed and managed multiple special projects, including programs surrounding employee recognition and engagement.

Burlington, Wa

• Hired, developed and managed the overall performance and contributions of Customer Service Specialists. • Led 20+ direct reports at any given time in a customer service call center environment.• Served as a Subject Matter Expert for the Training and Knowledge Management department to help curate standard operating procedures, eLearning content, and instructor-led content for customer service.• Co-created and facilitated an employee recognition program to increase and reward discretionary effort for 300+ employees in all key departments within business unit. • Co-created and facilitated an ongoing, comprehensive 3-month supervisor mentorship program within customer service and assisted expansion into additional departments within business unit.• Co-created and facilitated grassroots wellness fair held quarterly for employees emphasizing topics surrounding nutrition, financial wellness and physical fitness.• Managed projects with scope impacting department, division and company.

Hayward, Ca

• Hired, trained and led 15+ Sales Advisers, two supporting Assistant Managers and seasonal staff.• Surpassed demanding sales objectives on a daily, monthly, quarterly and yearly basis.• Executed meticulous monthly wall and floor merchandising resets.• Transformed store sales and loss prevention results to top tier standing within the C-level category of the company.• Trained newly hired Shop Directors and Assistant Managers within the district.

Tucson, Az

• Supported two, high-volume sales representatives by directly supervising the creation of printed materials from concept to completion.• Negotiated assertive deadlines on behalf of the sales representatives and clients in daily production meetings.• Met with clients at their offices to obtain digital artwork files, show proofs, and discuss project estimates.• Ensured project specifications were satisfied during press checks and via post-delivery follow-up.