Andini Indalaini Lestari Email and Phone Number
As a Customer Service Agent at Tokopedia, Indonesia's largest marketplace and startup, I deliver exceptional support to customers since 2021. I handle inquiries regarding fraud, promotions, accounts, and policies, prioritizing account security and seamless experiences. I verify customer identities, manage suspicious cases, and communicate through various channels. I also assist in the recovery of login issues, password problems, and account duplications.In addition to my customer service skills, I have a strong administrative background. I graduated with a Bachelor's degree in Economics Education from Universitas Negeri Semarang, where I participated in multiple national-level research competitions and won several awards. I also contributed to transformative strategies as a Scientific Researcher at KIME FE UNNES, a research institute affiliated with my university. I'm dedicated to continuous professional growth and learning, and I'm always eager to take on new challenges and opportunities. I'm passionate about delivering customer satisfaction and solving problems with attention to detail. I value teamwork, collaboration, and feedback, and I'm always ready to support my colleagues and partners. Thank you for visiting my profile. Feel free to connect or discuss further.
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3D Architecture StaffKintsugi VisualSurabaya, Id
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Architecture StaffKintsugi Visual Jan 2024 - PresentSurabaya, Jawa Timur, Indonesia
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Customer Service AgentMitracomm Ekasarana Apr 2022 - Sep 2023Semarang, Jawa Tengah, IndonesiaTokopedia is the largest marketplace and startup in Indonesia- Answering customer inquiries regarding fraud, promotions, accounts, as well as company policies and other related issues.- Handling cases involving suspicious activities and conducting customer identity validation.- Responding to customer queries regarding promotion terms and conditions, validity periods, and the process for claiming the promotion they intend to use.- Assisting in the recovery of login access issues, password problems, and account duplications.- Communicating and interacting with customers to resolve problem via chat features, phone calls, emails, and social media.- Providing guidance to customers, coordinating with Team Leaders, or offering compensation if necessary.- Ensuring the resolution of all customer inquiries and ensuring customer satisfaction.- Work achievement: successfully achieved 50-80 case every day and the winner to engage reply challenge -
Office StaffPd Bpr Bkk Taman Feb 2016 - Nov 2016Pemalang, Jawa TengahThe most bank in Pemalang Regency- Responsible for managing and handling petty cash during the internship.- Recording and archiving customer payments or invoices.- Coordinating with the internship supervisor and providing detailed and easily understandable education.- Processing payments and issuing invoices to customers.- Ensuring customer satisfaction by facilitating their needs.- Work achievment: successfully intern well and familiar with physical invoice
Andini Indalaini Lestari Education Details
Frequently Asked Questions about Andini Indalaini Lestari
What company does Andini Indalaini Lestari work for?
Andini Indalaini Lestari works for Kintsugi Visual
What is Andini Indalaini Lestari's role at the current company?
Andini Indalaini Lestari's current role is 3d Architecture staff.
What schools did Andini Indalaini Lestari attend?
Andini Indalaini Lestari attended Universitas Negeri Semarang, Smk Negeri 1 Pemalang.
Who are Andini Indalaini Lestari's colleagues?
Andini Indalaini Lestari's colleagues are Gabriella Gabriella, Franco Wijaya, Studio Kintsugi, Lutfi N.r..
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