• Executed technical support tasks such as database and application administration, data integrity/definition oversight, and software integration project management within the Information Technology department.• Created database object, data and reporting standards allowing for uniformity in reporting throughout the organization.• Executed project management tasks, such as gathering requirements, creating project plans, risk analysis, monitoring and communicating progress, vendor relations, maintaining project documentation, and budget oversite for various cross-functional, enterprise wide projects.• Lead document management system conversion/implementation project involving 15+ departments, 2.6M+ documents and 450+ users; established a central document repository.• Managed DocuSign software implementation project and system integration with an average of ~3500 monthly documents; enabled1200 staffand13K students to sign electronically.• Coordinated Dynamic Forms software implementation, system integration and ongoing administration and support of more than 30K submissions annually, for over 30 departments; allowed paperless processing.

• Directed development operations (8 employees) with oversight of database management, divisional budget, vendor relations, gift processing, annual, planned, and major giving, membership, and grants.• Directly responsible for strategic planning, process improvements, policies and procedures, prospect research, moves management, data and reporting standards, technical training and support, new technology research/implementation, web presence/online giving, data analysis and reporting.• Coordinated NSF grant request for National Flight Academy resulting in $1M award for STEM education.• Oversaw the creation and marketing of the Naval Aviation Museum Foundation credit card increasing annual giving by 27%.• Implemented online giving which increased membership totals by 15%.• Lead process improvement projects to implement 1) a prospect management tracking system, and 2) an automated online gift receiving and acknowledging process.

• Managed Help Desk department (12-15 staff and students) responsible for telephone, desktop and classroom technology support within the Information Technology department.• Implemented process improvements such as Service Level Agreements (SLA), a technical knowledge base, and telephone support scripting, resulting in an ongoing 96%+ customer satisfaction rating. • Direct responsibilities for process improvement, budget management, change management, product releases and testing, and customer satisfaction.

• Directed divisional development operations (8-10 staff and students) with duties such as gift acknowledgement, donor relations, and division correspondence.• Direct responsibilities for strategic planning, process improvement, division support operations, budgeting, hardware and software compliance, technical training and support, web site creation/maintenance, data entry standards, and statistical reporting/analysis.• Researched and implemented prospect research software and processes increasing major gift prospect pipeline by 200%.• Created moves management database and process to assist in capital campaign activity for major gifts performance accountability measures.• Lead process improvement projects such as a donor recognition tracking system and associated stewardship policies and address verification/correction software and smart mailing business process (18% decrease in returned mail)

• Managed Application, UNIX and Database Administration staff for the IT department. • Managed projects, installations, upgrades, and maintenance of all company applications. • Coordinated company Change Management and Disaster Recovery efforts. • Maintained user security, permissions and other account related tasks in multiple ORACLE database instances. • Installed, configured, upgraded, maintained, and implemented back office applications. • Assisted with coding, testing and optimization, and migration of data to Oracle databases.• Developed and maintained departmental web site.• Provided Level 3 technical support on a 24 hour a day basis.

• Prepared various computer course curriculums including: Power point presentations, quizzes, tests, student instructional objectives, and learning aides. • Assisted in the creation and testing of student SQL tutorial and exercise guide.

• Maintained a 1200 user LAN/WAN system environment - a multi-segmented network system with over 45 servers.• Evaluated new software components for compatibility with existing network environment. • Coordinated LAN software installation, maintenance, standardization, and upgrades. • Provided Level 3 LAN service and support on a 24 hour a day basis.• Performed other duties including: Technical Trainer, Change Control/Standardization Officer, Departmental Policies and Procedures Librarian, Disaster Recovery Officer, and New Systems Project Coordinator.

• Managed LAN user setup and security for a 1200 user LAN/WAN system environment. • Performed all LAN server administration including: monitoring disk space usage, server utilization, and security reports using various LAN tools and utility software, creating, maintaining and verifying proper operation of tape backup of all servers. • Provided Level 2 technical support for help desk on a 24 hour a day basis.• Performed other duties including: Networking Technologies Liaison to Systems Developers, Security Officer, and Technical Trainer for Support Staff and End Users.

• Provided Level 1 telephone support to all standalone, LAN, and mainframe attached PCs and peripherals. • Acted as Email Administrator maintaining 17 LAN/WAN cc:Mail post offices and associated bulletin boards.• Coordinated all laptop software installation, updates, documentation, testing and distribution. • Created training, procedure and user materials for employee technical training. • Assisted programmers with the determination and testing of in-house software enhancements. • Conducted testing and troubleshooting for newly purchased, existing, and potential hardware and software products for compatibility and problem resolution.