Andi Ratliff Email & Phone Number

Tallahassee, Florida

◦ Oversee all departments pertaining to daily operations of the hotel and future sales. ◦ Directly responsible for all operational initiatives and performance, including annual budget, revenue maximization and strategy, managing inventory of all operational supplies and managing balance of budgeted goals (revenue/expense), oversee department head in scheduling, oversee all accounting operations, guest satisfaction and problem resolution.

Tallahassee, Florida Area

◦ Oversee all departments pertaining to daily operations of the hotel. ◦ Directly responsible for all customer service initiatives and performance.◦ Manage all operations of the front office, including scheduling, accounts receivable, guest satisfaction and problem resolution. ◦ Responsible for sales and catering efforts for two Hilton properties in Tallahassee with a total of 172 sleeping rooms and over 2500 square feet of meeting space. ◦ Work closely with meeting planners, corporate travel associates, and travel decision makers in government agencies from site selection, contract agreement and onsite assistance.◦ Effectively and efficiently manage event details to ensure that we exceed client expectations

Tallahassee, Florida Area

◦ Oversee all departments pertaining to daily operations of the hotel. ◦ Directly responsible for all customer service initiatives and performance.◦ Manage all operations of the front office, including scheduling, accounts receivable, guest satisfaction and problem resolution. Promoted to sister property (Homewood Suites) under same management company in November 2010.

◦ Coordinate, organize and oversee all special events for the organization and seven club sites. ◦ Communicate with media to increase exposure, public awareness and presence in the community.◦ Create and implement a comprehensive Public Relations & Marketing Plan. Including creating a new website and PSA production. ◦ Work with resource development team to increase giving to the organization.

◦ Supervise all areas of guest services including front office, special events and call center departments. ◦ Promote specials and track effectiveness of each promotion by market segment. ◦ Coordinate group events and conference bookings, often overseeing several events simultaneously, with personalized service depending upon each group’s specific needs. ◦ Manage problem resolution and act as communication between multiple properties.Began in Seasonal Position: Director of Summer Youth Activities Program at Silver Shells Beach Resort.◦ Organize and oversee daily and nightly summer youth activities. Manage overhead to increase revenue generated.◦ Coordinate weekly classes with independent tennis and scuba diving instructors. As well as daily food and beverage for the youth participants with a variety of vendors.Promoted to Guest Services Manager with opening of a new resort property (Palms of Destin)