With over a decade of experience in the Automotive industry exclusively within dealership environments, I excel in driving customer satisfaction, increasing market share, and maximizing revenue through strategic sales programs. As an Automotive Business Development Director, I specialize in leveraging data-driven insights to optimize processes, achieving significant improvements like a 17% increase in customer appointment set rate and a 30% increase in customer appointment shown rate. My leadership extends to mentoring and managing teams, enhancing productivity and effectiveness across business development. Experienced in program and product development, I focus on creating customer tools that enhance user experience and drive adoption. Proficient in UX design and product experimentation, and agile practices, I ensure timely delivery of impactful products. Skilled in data visualization, I analyze product performance and guide strategic decisions based on financial insights. I am passionate about understanding customer needs and fostering business growth and I thrive in collaborative, dynamic environments, delivering results through iterative, data-driven approaches.