Andis Vildavs Email & Phone Number

Waltham, Massachusetts, Us

Boston, Ma, Us

- Spearheading new product-focused reporting for Bullhorn Sales’ pipeline and bookings- Managing commission plans for Solutions Consultants- Point of contact during the acquisition of Jobscience into Bullhorn, integrating product lines, product skus, contracts, and billings.

San Francisco, Ca, Us

- Manage quote-to-cash system in Salesforce- Reporting sales KPIs (ACV, ARR, ASP, quota attainment, commission earnings)- Renewals oversight, process management, and reporting- Perform all invoicing/billing, upkeep price book, monthly commission payouts- Manage commission plans for employees with variable comp- Partner management: track partner costs, review/approve invoices, order/cancel licenses and services

San Francisco, Ca, Us

-Revisited the customer’s journey from pre-sales > purchase > onboarding > renewal. Realigned the company’s organization structure to align with the customer experience.- Grew a team of four Customer Success Managers in the US to a team of 13 Customer Success employees globally.- Mapped out career progression paths for employees- Defined and established KPIs and incentives for employees

San Francisco, Ca, Us

- Increasing customer retention by helping customers realize the efficiency of cloud based Applicant Tracking software built on the leading CRM platform Salesforce.com- Building and leading a team of Customer Success Managers who have regional and vertical specialization- Implementing customer engagement programs- Executing process improvements

San Francisco, Ca, Us

- Enabling success for customers with Jobscience- Jobscience consultant for all new clients and existing clients in need, educating them on best practices for how to position their setup in line with their recruitment business processes- Working alongside new clients on system rollouts- Advisor to troubled accounts on implementing a course of action to get back on a successful path with the system- Following up with new and existing clients to see them through the appropriate next steps- Point of escalation, managing escalations

San Francisco, Ca, Us

-Primary support contact for customers via email, phone, and live chat-Answering technical questions, solving technical problems, and suggesting appropriate workarounds related to support applications-Managing complex customer service problems-Managing customers' expectations and experience in a way that results in high customer satisfaction

Stamford, Connecticut, Us

- Manage on-boarding and website launching projects- Provide software training- Manage and strengthen relationships with priority accounts- Brainstorm features/enhancements to grow sites- Facilitate contract renewals- Filter customer requests: customizations vs. simple requests, finding alternative means of accomplishing objectives- Primary contact for troubleshooting, questions, and all communications

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services

Bachelor'S, Spanish Major, Business Minor