Andi Williams Email & Phone Number

Columbus, Ohio Metropolitan Area

• Support the Renewals team with exceeding monthly/quarterly financial targets • Responsible for quoting of Maintenance/Subscription Renewals for an assigned territory • Supervise email requests, tasks, and questions received in a general mailbox and taking the correct action on them in a timely fashion • Collaborate with the Renewals Team to package and present quoting proposals to customers - SME for high profile product - Train all incoming new hires on product and procedures related to high profile product• Quote complex contracts for multiple products with usage and price increases • Provide timely proposals and quotes in line with terms of customer and/or partner agreements • Capture, maintain, and disseminate accurate and relevant information using Salesforce.com • Assist with forecasting renewal pricing and multi-year options • Work collaboratively with internal resources such as Sales Operations, Finance, and Legal to process renewals per company guidelines - Spearheading product conversion project • Proficient with Microsoft Suite, Salesforce.com and CPQ system

Cincinnati Area, Ky

• Managed annual renewal opportunities seeking to increase revenue and expand product mix within a book of business that included 100 customers in the healthcare, manufacturing and finance verticals- Responsible for $4.5 million in renewal opportunities- Met or exceeded 2022 quarterly revenue goals by more than 10%• Responsible for all tasks related to renewal process including contract negotiation, pricing, cross-functional coordination, administration, and customer communication • Negotiated incremental contract value and term-length directly with customer •Collaborated with Account Management and Customer Success teams to ensure retention of active subscriptions • Provided accurate weekly and monthly updates on sales activities, forecasts and pipeline reviews for managers by creating reports via Salesforce, Clari and other organizational sales tools

• Collaborated with Account Managers, Sales Operations and Liferay management team to ensure that all deals were processed in a timely and accurate manner• Managed the daily order form and pricing approval policies and assisted the Account Managers with drafting and delivering order forms to their customers• Maintained an agreed upon Service Level Agreement (SLA) on deal turnaround times• Ensured data accuracy and completeness in Salesforce• Managed multiple vendors, including security, cleaning services and supplies; driving reduced costs for the organization

Cincinnati, Ohio

• Provided support to outside sales representatives.• Communicated directly with customers in a fast-paced and ever- changing environment. • Processed customer orders, quotes, vendor purchase orders, and quote requests. •Managed and processed order status reports, reorders, and backorders.• Maintained document filing system.• Handled and resolved customer requests, issues, and problems in a professional and timely manner.• Provided inventory management and reconciliation.

Cincinnati, Ohio

• Responsible for successfully facilitating the on boarding and administrative management of new and existing GE Digital and Global Alliance Partners.• Manage all incoming sales leads for GE Digital Channel Partners including the setup, tracking and approval of deals and converting them to opportunities for the Global sales team. • Manage incoming partner applications including checking compliance, partner creation and account activation. • Alliance partner contract management.• Key contact for inquiry management, support cases and GE Digital Partner mailbox.

• Generated and closed new sales opportunities in the payroll outsourcing industry. • Provided account management and consultative services focusing on relationship building and revenue growth.• Consistently sought new opportunities via inbound and outbound calls, composed and sent emails to new and existing customers.• Managed pipeline via Salesforce CRM.* Successfully managed over 200 accounts.* Sold over $50,000 in payroll products.

Cincinnati, Ohio Area

• Generated and closed new sales leads in the mobile technology industry. - Increased annual sales by 25%• Provided account management and consultative services focusing on relationship building and revenue growth. • Consistently sought new opportunities via inbound and outbound calls, composed and sent emails to new and existing customers. Focusing on resellers, end users and OEMs.• Worked closely with management to develop marketing strategies for promoting new products. • Worked with design team and customers to develop custom accessories.• Successfully maintained over 100 accounts. Managed pipeline via ACT! CRM.

Covington, Ky

• Managed business relationships with customers by retaining existing revenues and identifying and closing new business for incremental revenue. • Worked with clients to transition from existing platform to updated platform. • Acted as liaison between clients, technical support, and designers to help customers manage their website to increase revenue and web presence. • Managed pipeline and generated weekly sales reports via Salesforce.• Generated over $250,000 in new revenue for SaaS products.• Successfully managed over 30 accounts consisting of over $100,000 monthly recurring revenue.• Closed first upgrade to new platform which generated over $25,000 in new business.• Managed and tested new software platform.

Cincinnati, Ohio Area

* Marketed and sold a variety of financial products.* Generated $5 million in annual online sales by creating and delivering 13 million targeted e-mails per month to existing and potential customers via various ESP's (ie. Silverpop and Exact Target).* Created new in-house sales materials and set-up all necessary back-end systems to support all new product launches and daily e-mail promotions.* Coordinated and implemented media buying plan and managed daily e-mail schedule.* Managed third party dedicated e-mail promotions, e-newsletter ads and direct mail list rentals.