In a leading role, the forefront of advocating for human and minority rights was embraced, focusing on empowering marginalized groups such as veterans, women, youth, and persons with disabilities. The transformation of a veteran's support network into a broad advocacy group, SPOJ, was overseen, with strategic planning, partnerships, and funding for initiatives in social empowerment, cultural preservation, and digital literacy being managed.Noteworthy achievements include: • Leading the "DA RAT ZAUVEK OSTANE SAMO IGRA (PROBOJ SOLUNSKOG FRONTA)" project, securing 6.1 million RSD from MINRZS, focusing on education and commemoration of historical events. • Directing the "VIRTUELNI MUZEJ SRPSKOG RATNIKA" projects (Editions 1 & 2) with a total budget of 5.9 million RSD, creating digital platforms to promote Serbia's military history. • Championing the "U KORAK SA DIGITALIZACIJOM" initiative with a 300,000 RSD budget, advancing digital literacy and inclusion for persons with disabilities, fostering societal integration. • Implementing "Daleč proč od doma - Daleko od kuće" with 200,000 RSD, aimed at promoting diversity acceptance, especially in the West Balkan region.Roles included bridging communication between over 240 organizations and the Serbian Ministry, facilitating veteran support access, acting as a liaison to improve life conditions for target groups, securing external funding for program sustainability, and managing the organization’s finances.Contributions have been pivotal in harmonizing the organization's legacy with its evolved mission, driving towards a more inclusive and equitable society. The work highlights the impact of systemic change, underscoring the collective 'us' over 'them' and laying the groundwork for future societal progress.

Overview: Play a pivotal role in bridging investment opportunities between Serbia and international investors, while maintaining diplomatic relations and facilitating educational enhancements for various firms within Serbia. Offer specialized training and services in English and cosmetology, contributing to vocational development andcultural exchange.Key Responsibilities and Achievements: • Investment Facilitation and Diplomatic Relations: Inform and advise foreign investors on mutually beneficial opportunities within Serbia, ensuring sustainable economic partnerships and maintaining diplomatic relations across all countries involved. • Educational Reinforcements and Training: Outsource and provide educational reinforcements for Serbian firms, enhancing their operational capacities and international competitiveness. • Vocational Training in English and Cosmetology: Develop and deliver comprehensive training programs in English language and cosmetology, addressing the vocational needs of diverse communities and enhancing their skill sets. • Cross-border Educational Projects: Successfully developed and implemented cross-border educational and business development projects, fostering international partnerships that have led to the establishment of educational exchange programs and economic development initiatives. • Impact: Through strategic partnerships and dedicated vocational training initiatives, significantly contributed to the professional development of individuals in Serbia and abroad, promoting cultural exchange and economic growth across borders. • Mission: Dedicated to fostering international collaboration and cultural exchange, Kintala LTD stands at the forefront of educational and economic development, aiming to create opportunities that

Leadership in Vocational Training: Spearhead the development and accreditation of vocational training programs, including Digital Marketing and EU Funds Management, ensuring alignment with the European Qualifications Framework. This leadership role underscores the Academy's commitment to providing relevant and high-quality vocational education that supports the mobility and lifelong learning of its trainees.• Curriculum Development and Quality Assurance: Actively involved in the strategic redesign of curricula to maintain relevance and adherence to VCC standards, emphasizing the integration of formal, informal, and non-formal education. This includes conducting "Training the Trainer" sessions to ensure that active trainers meet and uphold the quality and standards set by the Academy.• Schedule Coordination and Recordkeeping: Responsible for contacting and coordinating the schedules of trainees for various VCC trainings and activities recognized by JPOA (Publicly recognized organizers of adult education activities of the Republic of Serbia), as well as maintaining meticulous records for all VCC and JPOA trainings.• Promoting Lifelong Learning and Mobility: Through strategic program development and quality education, have facilitated professional development and lifelong learning for over 5000 participants, significantly enhancing their employability and supporting the European integration of vocational education standards.• Mission-Driven Leadership: Guided by the mission to "Support the development of vocational training and promote cooperation between formal, informal, and non-formal education for mobility and lifelong learning," my role as Academy Director is instrumental in advancing vocational training and education, fostering an environment of continuous learning and professional growth.

Overview: Promote and enforce professional and educational growth among the unemployed, marginalized groups, and students, with a focus on entrepreneurship and support for persons with special needs. Oversee the implementation of various ministry and self-financed projects aimed at societal and educational development.Key Responsibilities and Achievements: • Comprehensive Project Coordination: Serve as the acting project coordinator for all projects since 2012, overseeing initiatives that enhance the capacities and roles of veterans, individuals with disabilities, and other marginalized groups. • Quality Assurance and Standards Maintenance: Ensure adherence to the CPV standards across all programs, contributing to the high-quality execution and impact of vocational training and support services. • Program Implementation and Management: Facilitate the implementation of projects received from various ministries as well as self-financing projects, including: • "Nauči-Odluči-Kreni-Pokreni" & "Mogućnosti korišćenja EU fondova za razvoj programa OSI":Coordinated vocational training and EU funds utilization workshops for veterans and persons with disabilities, directly impacting over 900 individuals.• Client: Veterans and persons with disabilities.• Donor: Ministry for Labour, Employment, Veteran, and Social Affairs.• Impact: Empowered participants with the skills and knowledge to access EU funds, significantlyimproving their quality of life and fostering societal inclusion. • Educational Program Coordination: Coordinate and supervise CPS Academy in program quality, ensuring the promotion of cooperation between formal, informal, and non-formal education for mobility and lifelong learning. • Mission: Aligned with the mission to support the development of vocational training and enhance the employability and societal integration of vulnerable groups, my role emphasizes strategic planning, effective coordination, and the delivery of impactful educational programs.

Overview: Drive the organization and implementation of the Festival of Roma Culture and Activism (FRCA), focusing on fundraising, project management, and public relations to promote cultural preservation and inclusivity.Key Responsibilities and Achievements: • FRCA Festival Organization and Management: Lead the comprehensive organization and execution of the FRCA, including fundraising, project management, venue and artist scheduling, and financial orchestration, ensuring each festival's success and growth. • Cultural Advocacy and Inclusivity: Successfully organized the annual FRCA, highlighting the significance of Roma cultural preservation and inclusivity. This involved extensive coordination of fundraising, project planning, volunteer management, and public relations to engage a broad audience. • Strategic Communication and Collaboration: Served as the primary communication liaison between financiers, organizational leadership, and community partners, fostering relationships that supported the festival's objectives and financial health. • Project Implementation and Visibility: Executed projects received from various ministries and self-financed initiatives, enhancing the visibility and impact of Roma culture through strategic media campaigns and public engagement. • Impactful Cultural Programs: Directly impacted over 20,000+ participants through artistic programs and roundtable discussions focusing on Roma women's economic empowerment and the business model of social enterprises, contributing to societal awareness and dialogue on critical human rights issues.Mission: Committed to redefining and promoting Roma culture through innovative and inclusive cultural events, my role aims to bridge communities, challenge stereotypes, and foster a more inclusive society that values diversity and cultural contribution.

Overview: Served as an assistant to curator Dragan Ristić in the RomArchive project, a digital archive aimed at making Roma cultures and histories visible and countering stereotypes with an arts and culture narrative. Tasked with managing logistics for all participants in the Theater Section, conducting interviews, translating content from Serbian to English, ensuring the accurate collection and digitization of materials, and performing all accounting and recordkeeping for the curatorial section.Key Responsibilities and Achievements: • Curatorial Assistance: Provided comprehensive support to the curator, facilitating the coordination and implementation of project objectives within the Theater Section. • Logistics Management: Managed all logistics for participants involved in the Theater Section, ensuring seamless collaboration and participation across various stages of the project. • Translation and Interviews: Conducted essential interviews and translated all related content from Serbian into English, contributing to the accessibility and international reach of the archive. • Collection and Digitization: Enforced stringent guidelines for the collection and digitization of materials, guaranteeing the preservation and quality of content included in RomArchive. • Accounting and Recordkeeping: Handled all financial documentation and recordkeeping for the curatorial section, ensuring transparency and accountability in project execution.Impact: Played a pivotal role in the successful realization of the RomArchive Theater Section, contributing to the global visibility and appreciation of Roma cultures and histories through digital curation. Efforts helped to expand understanding and challenge preconceptions, marking a significant contribution to the preservation and celebration of Roma heritage.

• Prepared and executed routine, timed, and stat venipunctures for the entire hospital and outpatient area.• Exercised tact and persuasiveness in obtaining patient demographics data.• Answered and triaged phone calls to appropriate personnel. • Received, registered and entered orders on incoming client specimens and outpatient specimens. • Upheld and exceed the hospital’s customer service standards as well as performed error-free data entry and order entry through the laboratory and hospital computer systems.

• Regularly dealt with patient satisfaction issues, billing errors, and coding errors. • Trained newly hired employees, as well as staff from new clients’ offices. • Obtained and verified demographic and insurance data. • Corrected discrepancies in orders and data. • Prepared/up kept/performed quality control on all devices in lab area

2000 - 2002 Phlebotomist • Prepared routine venipunctures on the night shift • Corrected errors between interfacing computer systems • Prepared and delivering lab reports to outpatient desks.2000 Office Assistant• Managed all aspects of medical records, from composing new patient charts to filing charts and papers to discharging expired charts from the computer system • Registered new patients, answered incoming doctor, patient and client phone calls and triaged them to the appropriate personnel

• Team Oversight: Supervised 6-10 telemarketing employees, maintaining personal telemarketing and salesgoals at an exceptional rate of above 95%.• Sales Excellence: Averaged $8,000 in weekly sales, demonstrating outstanding salesmanship andeffectiveness in marketing strategies.• Technical Coordination: Monitored and adjusted the computer network for automated dialers, enhancingthe efficiency and productivity of telemarketing operations.• Customer Counseling: Provided guidance to end-users on selecting appropriate treatments, contributing toinformed customer decisions and enhancing satisfaction.• Complaint Resolution: Handled customer complaints effectively, maintaining a personal customersatisfaction rate of 95%, showcasing strong problem-solving and customer service skills.• Financial Management: Kept accounts receivable dues under 2% by introducing various payment plans forcustomers, which were subsequently adopted by the company as a standard measure, demonstratinginnovative financial strategies.

• Treatment Preparation: Responsible for the packaging and preparation of osteopathic and homeopathictreatments following the doctor's protocols, ensuring accuracy and patient safety.• Recordkeeping: Maintained comprehensive patient files, ensuring all records were up-to-date andaccurately documented, contributing to efficient patient care and operational excellence.• Secretarial Duties: Managed front-office operations, including answering the phone, routing incoming calls,and providing exceptional customer service to patients and visitors.