Andrea Ramos Email & Phone Number

Gainesville, FL, US

Gainesville, Florida, United States

Gainesville, Floirda

• Drive lead generation via Facebook ads, MailChimp, referrals, and text marketing
• Follow up and nurture leads to develop relationships and increase sale intros
• Continually improve ads and landing pages to drive more traffic to sales funnels
• Optimize and innovate creative lead sources based on seasons and trends

Gainesville, FL

• Responsible for recruiting, training, and scheduling volunteers for Sunday services
• Pioneered first onboard training for new volunteers by implementing tech shadowing/orientation, clarifying Sunday roles, and hosting weekly training
• Developed clear communication and follow up systems for new tech interests increasing “interest to volunteer” rate by 30%
• Integrated use of scheduling software more effectively in order to support better lines of communication between volunteer availability and team needs

Gainesville, FL

• Oversaw all technical aspects (video, audio, lighting) for 350+ church service
• Created training systems to simplify tech for volunteers with no prior tech background, leading to volunteer engagement and longevity
• Simplified set up process, decreasing set up time from 2.25 hours to 1.50 hours, and a need of a 6 member team to a 3 member team
• Recruited team from 5 volunteers to 15 in first 3 months by inspiring team camaraderie, cultivating personal relationships and simplifying training process

Gainesville, FL

• Remedium LLC is an Amazon business which sells products in the beauty industry
• Improved process to effectively confirm 500-700 orders per week while meeting Amazon deadlines and reducing invalid orders by 16%
• Introduced Trello system to team members which helped organize and track customer complaints while supporting better team communication
• Communicated professionally with sellers about product shipments and provided customer support through messages for returns, complaints, and exchanges
• Updated pricing of products via ChannelMax to keep prices competitive while ensuring a $5-10 profit margin for over 100 items

Gainesville, FL

• NS4L, a Gainesville start-up, is the best selling scooter distributor and Vespa dealership in the North Central FL region
• Created a more effective way to sell scooter maintenance packages by simplifying options and creating more value
• Communicated with team to handle 200+ incoming scooters for summer storage and developed a strategic and efficient system while accommodating to all team member needs, and creating a more streamline process
• Analyzed data from previous years of sale and helped establish a reasonable yet challenging goal of selling 750 scooters in upcoming 2015 year, as well as goals for scooter storage, and service maintenance packages.
• Implemented the first annual “NS4L Culture Week,” and created week-long events to celebrate culture, engage customers, and increase brand awareness

Gainesville, FL

• Worked 24 orientation sessions and gained presentation skills by engaging groups of 15 –1000 students and family members with valuable information on college, campus life and the first year experience
• Developed excellent customer service skills by serving over 6000+ students and family members; learning how to work with different personalities, establishing people skills, and managing conflict resolution
• Motivated 42 orientation team members during logistical work by creating a fun and competitive environment, resulting in completing goals for the day and setting new records from previous year