• Drive lead generation via Facebook ads, MailChimp, referrals, and text marketing• Follow up and nurture leads to develop relationships and increase sale intros 
• Continually improve ads and landing pages to drive more traffic to sales funnels • Optimize and innovate creative lead sources based on seasons and trends

• Responsible for recruiting, training, and scheduling volunteers for Sunday services• Pioneered first onboard training for new volunteers by implementing tech shadowing/orientation, clarifying Sunday roles, and hosting weekly training • Developed clear communication and follow up systems for new tech interests increasing “interest to volunteer” rate by 30%• Integrated use of scheduling software more effectively in order to support better lines of communication between volunteer availability and team needs

• Oversaw all technical aspects (video, audio, lighting) for 350+ church service 
• Created training systems to simplify tech for volunteers with no prior tech background, leading to volunteer engagement and longevity• Simplified set up process, decreasing set up time from 2.25 hours
to 1.50 hours, and a need of a 6 member team to a 3 member team• Recruited team from 5 volunteers to 15 in first 3 months by inspiring team camaraderie, cultivating personal relationships and simplifying training process

• Remedium LLC is an Amazon business which sells products in the beauty industry• Improved process to effectively confirm 500-700 orders per week while meeting Amazon deadlines and 
reducing invalid orders by 16% 
• Introduced Trello system to team members which helped organize and track customer complaints while supporting better team communication• Communicated professionally with sellers about product shipments and provided customer support through messages for returns, complaints, and exchanges 
• Updated pricing of products via ChannelMax to keep prices competitive while ensuring a $5-10 profit 
margin for over 100 items

NS4L, a Gainesville start-up, is the best selling scooter distributor and Vespa dealership in the North Central FL region• Created a more effective way to sell scooter maintenance packages by simplifying options and creating more value• Communicated with team to handle 200+ incoming scooters for summer storage and developed a strategic and efficient system while accommodating to all team member needs, and creating a more streamline process• Analyzed data from previous years of sale and helped establish a reasonable yet challenging goal of selling 750 scooters in upcoming 2015 year, as well as goals for scooter storage, and service maintenance packages. • Implemented the first annual “NS4L Culture Week,” and created week-long events to celebrate culture, engage customers, and increase brand awareness

•Worked 24 orientation sessions and gained presentation skills by engaging groups of 15 –1000 students and family members with valuable information on college, campus life and the first year experience•Developed excellent customer service skills by serving over 6000+ students and family members; learning how to work with different personalities, establishing people skills, and managing conflict resolution •Motivated 42 orientation team members during logistical work by creating a fun and competitive environment, resulting in completing goals for the day and setting new records from previous year