Andrew Maher Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Egypt

- Managing requests on the Amadeus system, including amendments and extra services like baggage and seat assignments.- Communicated airline responses and internal updates to customers, ensuring clarity and prompt service.

Cairo, Egypt

- Handled customer inquiries via WhatsApp, assisting with amendments, cancellations, and additional services using LCC portals and the Amadeus system.- Booked new flights and provided comprehensive travel advice to enhance customer satisfaction.

Cairo, Egypt

- Answered calls and emails from drivers and riders, delivering prompt and effective assistance.- Supported new batches of customer service representatives, leading by example and maintaining high service standards.- Managed queue tasks to ensure timely responses and efficient workflow.

Qesm El Maadi, Cairo, Egypt

- Responded to inbound calls, addressing driver inquiries and resolving issues effectively.- Provided comprehensive support to drivers, enhancing their overall experience with the Uber platform.- Collaborated with team members to improve service processes and achieve performance targets.

Hurghada, Al Bahr AL Ahmar, Egypt

-Assisted guests at the front office, ensuring a seamless check-in and check-out experience.- Managed phone calls and handled various guest requests promptly and efficiently.- Worked in the front office back area, supporting administrative tasks and improving guest satisfaction.