With over eight years of experience in customer service, I am passionate about creating positive and memorable customer experiences that drive loyalty and satisfaction. I currently manage the customer service team at C'est normal, a lifestyle brand that celebrates individuality and creativity.In my role, I oversee the daily operations of the customer service department, ensuring that we deliver high-quality service across multiple channels and platforms. I also train, coach, and motivate my team members to perform at their best and meet the company's standards and goals. Additionally, I leverage my proficiency in Microsoft Dynamics and my CAE certification to communicate effectively with customers and stakeholders from diverse backgrounds and cultures.
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Manager Servicii ClientiMateriias D.O.O.Sibiu, Romania -
Customer Service ManagerC'Est Normal Jun 2023 - Present -
Customer Service SpecialistC'Est Normal Productions Nov 2021 - Oct 2024 -
Customer Service SpecialistModernistlook Feb 2018 - May 2020
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Customer Engagement SpecialistThe Kpi Institute Jan 2016 - Jan 2017Județul Sibiu, RomâniaThe KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs and organisational strategy. The main program, dedicated to documenting and cataloguing how KPIs are used in practice, resulted in the establishment of www.smartKPIs.com, the largest online database of well documented KPI examples, with over 7000 examples from 16 functional areas and 25 Industries. Over the last 8 years, The Institute assisted thousands organizations in finding solutions to their KPI needs.• Manage the planning, development, execution of marketing and sales campaigns;• Promote The KPI Institute offering through all communication channels including professional social media platforms;• Develop marketing collateral and prepare the specifications of marketing materials;• Build & manage effective relationships with key stakeholders to increase the impact of the marketing campaigns and sales;• Contact clients and potential client world-wide offering customer service and further promoting The KPI Institute offering;• Contact international prospective customers to present the benefits of enterprise sales accounts and convert them in loyal customers;• Propose sales activities that will lead to the growth of the customer base; -
Sales AgentSc Rch-Federn Srl May 2015 - Jan 2016Județul Sibiu, RomâniaMarketing and Sales
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Customer Service AgentCgs (Computer Generated Solutions) Sep 2014 - May 2015Județul Sibiu, România -
Legal ConsultantLogic Train&Cons Srl-D Mar 2013 - Sep 2014Județul Sibiu, România
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WaitressSobis Solutions For Business May 2011 - Dec 2011Sibiu, Romania
Andra B. Education Details
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" Octavian Goga" National CollegePhilology
Frequently Asked Questions about Andra B.
What company does Andra B. work for?
Andra B. works for Materiias D.o.o.
What is Andra B.'s role at the current company?
Andra B.'s current role is Manager Servicii Clienti.
What schools did Andra B. attend?
Andra B. attended Universitatea „lucian Blaga” Din Sibiu, " Octavian Goga" National College.
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