- Coordinate two teams - Payroll team and Contact Center team- Setting and meeting performance targets for speed, efficiency and quality; responsible for all areas of activity relating to HR enquiries answered by your team;- Managing the daily running of the service team and relationships with the client;- Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;- Reviewing and re-engineering client processes and procedures to ensure consistency- Ensuring all processes are clearly documented and process improvements are driven through to completion- Maintaining up-to-date knowledge of industry developments and involvement in networks;- Coordinating staff recruitment and liaising with HR staff;- Reviewing the performance of staff, identifying training needs and planning training sessions;- Recording statistics and preparing reports;- Handling more complex customer complaints or enquiries;- Organizing staffing, including shift patterns and the number of staff required to meet demand - Coaching, motivating and retaining staff, coordinating bonus, reward and incentive schemes;- Improving performance by raising efficiency and sourcing new equipment or processes to enable this.

- Suggests methods to update, simplify, and enhance processes, procedures, and technologies- Recognizes unusual events or consistent problem areas and work with Team Lead to resolve- Assists with the implementation of programs, policies, and services, by acting as an employee’s first line of contact- Answers general inquiries in various areas of Human Resources and Staff- Document, create and periodically update payroll policies, processes and procedures.- Lead Issue Log Calls. - Create DTP/SOP for all the new processes.- Review payroll processes, procedures, making changes while ensuring adequate controls for the Business Analyst- Preparation and quality check of output documents to the client or third parties- Compiles data for analysis and reporting, and may perform routine analyses- Maintains internal database files and tables, and develops custom reports to meet the requirements of Human Resource management and staff

- Liaison with regional HR, Legal, GCO, Corporate Tax and Stock Services - Work with Apps IT and Development on product enhancements and reports - Review payroll processes, procedures, making changes while ensuring adequate controls are in place and followed - Ensure that all procedures are thoroughly documented, included checklists to ensure a steps are completed when processing the payroll - Ensure payroll tax liabilities are reported to the appropriate tax authority and reconciled to the GL and underlying payroll sub ledger - Ensure compliance within country's payroll tax deadlines - Liaison with internal & external audit on payroll issues

- Monitoring / detailed analyzes (accounts, Plan / previous year / actual comparison)- Data Management (Quality assurance and quality control of the data used and Export, maintenance and updating of the data bases of reporting systems)- Financial Statements (Plausibility check of planning documentation)- Check fields revenue, investment, currency (Preparation, analysis and documentation of the auditareas with the help of the controlling process)- Communication / interface (Responsibility for the punctual execution and coordination of all aspects of reporting to national and International CFO/ Gathering, Information / Presentations as a decision support for the National/ International CFO and performance in regular briefings)

- Month end process (revenue recognition & cost accounting, voucher posting, checking of data quality- Account reconciliation (Accruals and Deferrals checking);- Maintaining and tracking project financial;- Sales order booking;- Invoicing and Process Mapping; - Financial reports analysis;- Forecasting, reporting — data preparation;- Participation in teleconferences regarding project status meetings; - Check and validate labor entries that have been posted to the project; - Maintain project documentation in accordance to HP policies.