Andra Kucinskiene Email and Phone Number

•Scheduled and audited fleet maintenance, including servicing, MOTs, and repairs. 100% compliance.•Acted as the point of contact for all fleet related enquiries from employees, managers, vehicle service providers and all relevant third parties.• Worked with various internal systems – O’ Data, Exchequer, Samsara, Fleetio, Fleet Lion, Continuum and etc.•Controlled oversight of all Penalty Charge Notices (PCNs), Notice of Intended Prosecution (NIPs) and traffic offences, including informing drivers/managers and issuing wage deductions as appropriate.•Managed GPS Tracking data, helped businesses improve the efficiency, safety, and quality to the fleet operations.• Contributed to developing, creating and communicating fleet-related policies and initiatives to drivers.•Monitored and controlled fleet-associated costs, minimizing waste and avoidable costs to provide cost-effective fleets.

-Applied for Private Hire Vehicle licenses, planned all scheduled legal events within set timescales, such as Council Tests, MOT’s, Tail lift inspections, services to make sure company were compliant according to the council’s legal requirements.-Arranged vehicles maintenance and repairs to resolve issues as quickly as possible to minimize downtime and/or ensure replacement vehicles are available in Essex area.-Created systems and plans to make sure drivers movements are organized, allowed company to be more efficient, control the costs not losing money for fines, no wasted time for standing around and overtime authorized.-Handled vehicle breakdowns, ensured it’s actioned immediately, found substitution for another vehicle to ensure drivers can continue their route.

-Consistently achieved or exceeded targets on customer service and counter sales contributing to an increase in Net Promoter Score and revenue generation for my location.-Successfully organized the office to help team communications, by introducing a daily work board which clearly indicated targets, achievements and opportunities, resulting in increased team engagement.-Made strategic changes for business - Completely changed working atmosphere, by introducing morning huddles, and making team engaged in their work results, used HALP board to recognize branch Highs, Actions, Lows and Plans-Coached, monitored and tracked Customer Service Representatives performance results against targets, arranged 1 to 1 review's, which lead another Duty Manager to follow my management style.-Controlled costs and increased branch profitability by 10% by reaching 80% of utilization, motivating team to make sales, achieving branch KPI's.-Managed team of 15 employees, overseeing the hiring, training, and professional growth of employees, made them multi-skilled.

-Observed/coached/developed CSR’s and ensured they are performing to high level of customer service.-Developed tools, processes and best practices to ensure customers and team members are realizing the greatest possible value from Hertz.-Successfully achieved individual and branch targets by achieving all KPI's, utilized effective upselling techniques to increase customer interest and branch sales.-Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.