* Maintain files and documents organized for imaging processing. * Work with both paper documents and electronic files.* Locate and remove requested files for disposal.* Sorting mail opening envelopes to process into imaging* Pull requested documents for review for various departments daily.* Adhering to Vault destruction by appropriate time daily. * Training others with departmental procedures policies and adhering to vault procedures.

* Primary contact for FBCS/MCCS on resolution of escalated customer concerns to ensure a high level of customer service.* Increase customer satisfaction through collaboration with FBCS/MCCS and reach an effective resolution.* Partner with Delivery Team to resolve Q-Fails, review issues, contact customers, and rescheduled delivery * Use good judgment to escalate customer issues immediately and to the highest level 
 * Own follow up and resolution on all methods of customer communication including Presidential alerts, TL emails, Backline emails, Madelia comments.* Customer Champion not only has to act as the Voice of the Customer within the company, buthas to have authority to work across the organization, to ensure that the Customer’s Voice is not only listened to, but understood and acted upon. In short, they must have the power to bring the concept of “think of yourself as a customer” alive.* Superior communicator to all levels both internally and externally.* Greater understanding will lead to greater ownership and more effective solutions, ultimately leading to a better customer experience and greater customer loyalty.* Creative / Innovative problem solving including identifying additional sources of customer feedback.* Excellent Attention to details.* Understand and develop processes.* Constantly raises the standard of customer service and the customer experience, leading to increased customer loyalty.* Works harmoniously and effectively with others as part of a team.

* Maintained and updated clients via internet on individual case status.* Communicated with case managers, attorneys as well as clients to update and request needed 
 documents to proceed in the collections or litigation process.* Requested information from hospital via email and Epic notation screen. 
* Cultivated and maintained relationship with accounts. 
* Adhered to and enforce various processes and procedural guidelines. 
* Coordinated monthly status of over 2000 accounts. 
* Ensured customer information is up to date in a timely manner.* Demonstrated an ability to uphold our corporate values: Integrity, Quality Service, Teamwork, 
 and Diversity.* Provided excellent verbal and written communication skills.