In my role of Chapter Lead I've practiced the following:- Communication and interpersonal skills: ability to relate and comunicate effectively;- Availability and listening skills: availability and actively listening- Relationship-building skills: make connections with my team to establish credibility- Problem-solving: notice and resolve work related issues- Technical skills: act as a mentor for technical issues- Team orientation: observe my team and get to know each individual in 121 sessions, in order to utilize their strengths or find ways for them to grow and develop

Maintain the Product roadmap ,manage the product backlog, maximize value to customers and users by ensuring that valuable product features are released both frequently and regularly.

In my role of Feature Engineer – Service Manager, I’m responsible for the quality of the services that ING Tech RO provides (monitor performance of payment application, incident and problem management process, application new feature approved by Asset Owner and tested by users) for communication and alignment of new change requests with stakeholders, ensure security process (monitor vulnerabilities, patching process, security scanning and define scenarios for security event monitoring systems) of the application is according with the company standards, prepare documentation for internal or external auditors.Manage a payment application life cycle, assure business continuity( customer reporting and communication, escalation process for incidents or problems process). Help with the splitting costs model based of fixed and variable costs. Coordinate new branches enrollment on the payment application (prepare the onboarding packages and documentations requested by regulatory authorities).Help my squad during sprints with system testing of the payment application developed in house. My team uses the Agile Methodology (SCRUM).Areas of expertise: IT Service management, IT Infrastructure process, Security and Event monitoring process, Vendor management, Incident and Problem Management, Risk Management.