Andra Petre, Msw. Email & Phone Number

Schaumburg, Illinois, Us

- Developed and maintained robust relationships with school partners, acting as the primary contact for implementing Keypath student success and retention services.- Analyzed data and trends to drive decision-making, enhance operational efficiency, and implement strategies for customer and student success.- Supported clients during program launches, developing communication strategies, onboarding timelines, and implementing new standard procedures to improve service delivery.- Facilitated meetings to discuss agenda items, share best practices, and identify areas of opportunity to meet partners' needs and mitigate potential risks.- Achieved retention rates exceeding 98% by optimizing processes, increasing service efficiency by 15%, and creating strategic engagement plans for high customer and student satisfaction.- Created training materials, led webinars, and mentored internal colleagues and external administrators.

Schaumburg, Illinois, Us

- Cultivated and maintained strong relationships with a population of 350 students through developing a strategic engagement plan and served as the expert of the students’ progress, coaching them through their academic program.- Developed procedures to manage effective communication with external executive leaders and established relationships as a trusted and strategic advisor.- Utilized strategic thinking to create standard operating procedures and implemented at-risk strategies to support student retention goals and student experience. - Collaborated and consulted with members cross-functionally to streamline processes, resolve issues and achieve goals.

Chicago, Il, Us

• Served as a bridge between providers and patients by providing effective telephone support through crisis intervention, assessment of needs and referrals to the appropriate level of care. • Collaborated internally by facilitating communication to ensure efficient operations and service delivery. • Assisted with implementation and transition of care for new clients, educated them on appropriate health resources and assessed for eligibility of services with a compassionate and personalized approach. • Organized, tracked, and maintained accurate documentation in patient records within the database and Excel reports.

Chicago, Illinois, Us

• Conducted assessments upon intake and provided case management for the entire patients’ hospital stay.• Served an advocate for the family and patient regarding discharge barriers and continuum of care needs. • Collaborated with interdisciplinary teams regarding assessment, discharge barriers and transition of care through the implementation of personalized support plans.• Maintained accurate and thorough documentation of action plans and clinical patient data in Excel.

Chicago, Illinois, Us

- Provided excellent customer service and communicated accurately and efficiently to enter patient data in practice management system. - Performed clerical duties such as organizing confidential files, maintaining databases, answering phones, handling inquires and work requests from doctors and patients.- Maintained patient appointments on schedule by notifying provider of patient's arrival; reviewed service delivery compared to schedule; reminded provider of service delays.- Comforted patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area

• Launched and facilitated a teen groups ages 12-16, discussing and educating on various issues pertaining to the lives of homeless youth such as education, achievement, safety, relationships etc.• Served as a mentor to the teens and children at the shelter; provided academic support; organized after school programs• Developed and lead educational workshops for parents to be implemented in 10 homeless shelters across Chicago focusing on education, employment, housing and advocacy for clients’ rights.• Advised students and families in problem solving related to behavioral, academic, administrative crises and coordinate case management efforts for 504 and IEP plans.

Paris La Défense, France, Fr

• Led campus walking tours, bus tours and residence hall tours to groups of 15-30 prospective students and their families• Served as first point of contact for new student and their families; ensured smooth transition from admissions to student success; served as a mentor to new students.• Facilitated transitional programs for incoming students including freshman, international, and transfer and their families during orientation week.• Conducted specialized workshops, presentations, and discussions to provide students and their families with information about University’s mission, student life, academics, housing and campus events. • Served as a mentor and coach to new campus tour guides; led and managed prospective candidates interviews

- Administered neurocognitive assessments (WAIS) to 5 participants each day- Coached and supervised participants through various experimental tasks- Collected and analyzed data, assisted brain-imaging operations, performed brain masking and directed exercise testing

- Conducted individual and collaborative research on macro invertebrate diversity and assisted in the collection and testing of mosquitos for West Nile Virus- Performed field work and laboratory work in identifying and plating various strains of E.coli bacteria, mosquito larva and macro invertebrates.- Performed statistical and experimental analysis on macro invertebrate diversity- Presented findings to faculty and students through weekly presentations, as well as created a research poster for two research symposiums held at DePaul University

Master’S Degree, Social Work

Bachelor'S Degree, Psychology