Andra Baker Email & Phone Number

Pensacola, FL, US

Network Infrastructure and Data Security

National Network Security and Network Infrastructure Support.

Pensacola, Florida, United States

• Monitors operational status of services as the point of contact for the Department of Homeland Security Cybersecurity & Infrastructure Security Agency.
• Creates corresponding trouble tickets for Internet Service Providers (ISP).
• Monitors enterprise connectivity, system outages, degradations and security issues using HP BSM OMi solution.
• Troubleshoot incidents leveraging NCPS SOPs.
• Coordinates E3A ISP network maintenance.
• Provides on-call customer service.

Navy Information Operations Command, Pensacola Fl

• Detected, discovered and characterized advanced threats and vulnerabilities within Department of Defense (DOD) networks and crafted transition and sustainment plans for the organization.
• Provided additional training requirements for any deployed sensors, assisted in identifying and developingtechniques and procedures to ensure Security Technical Information Guides(STIG) compliance.
• Trained 23+ personnel on cyber reporting operations enhancing operational readiness; utilized past experiences to improve Advanced Individual Training for new employees.
• Led personnel in completing missions supporting overseas cyber operations.
• Developed and tested cyber operations capabilities designed for organizations conducting global operations ensuring all operational requirements were met, resolved network security incidents by utilizing approved.
• Served as a subject matter expert conducting full scope cyber operations; and network monitoring and management.

Mobile Telecommunications Operations Command, Jacksonville Fl

• Led six technicians in management and maintenance of a Space and Naval Warfare Systems (SPAWAR) Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) suite comprised of.
• Managed Information Assurance compliance of the system through patch installation utilizing Defense Information Systems Agency (DISA) and Information Assurance Vulnerability Management (IAVM) policy guidelines.
• Tier 3 Electronic Key Management (EKMS) Manager. Provided updated training material, guidance and Standard Operating Procedures on EKMS, Communications Security (COMSEC) and Controlled Cryptographic Items (CCI).
• Served as Windows Server 2008 Network Administrator for over 80 domain account users; utilized secure and non-secure electronic and satellite communication methods to provide support for aircraft operations.
• Provided expertise and insight in access control and identity management systems enhancing facilities access control and safety.
• VTC (Video Teleconference) Communications technician.

Naval Telecommunications Station Detachment, Norfolk Va

• Led a 16-person team providing 98.9 percent reliability rate in Information Systems service support for 7,000 users for Fifth Fleet and Atlantic Fleet areas of operation.
• Directed system administrators in providing uninterrupted DNS services to ensure delivery of over 25 million email messages, 10K secure Video Teleconference (VTC) to include internet and telecommunications support to.
• Provided updated training material and guidance on EKMS.
• Ensured network and telecommunications reliability for US Navy Fleet; providing round the clock 24x7 assistance and troubleshooting DoD networks systems on domains serving the intelligence community stationed in.