Andrada Baghina Email & Phone Number

London, England, United Kingdom

- Evaluating weekly and monthly sales reports in identifying bestselling departments and subsequently adjusting stock processing/shop layout accordingly- Planning and managing shop supplies levels whilst adhering to a fixed shop budget and a pre-set shop rota- Prioritising customers with a conscientious approach in boosting customer satisfaction- Easing the onboarding process of, coaching, and training volunteers on advanced methods to employ in the sales process, on intricate issues, and with challenging/complex enquiries or concerns- Delegating responsibilities respective to the skills and knowledge of the volunteer- Processing 50+ accurate credit, debit and cash sale transactions for customer orders on average per day- Completing H&S record sheets and other shop administration paperwork- Maintaining the charity database, ensuring all information is logged accurately and in line with GDPR

Bucharest, Romania

- Governed, coordinated, and investigated open incidents in ensuring that all customer issues were resolved promptly in an effort to deliver a leading service.- Routinely communicated with clients in regard to account services, statements, and balances- Established relations and closely mentored Customer Service operators, helping to facilitate operational efficiency and as a whole, increased morale and success amongst employees- Applied practices from the company’s troubleshooting resolution tree in evaluating technical problems and delivering the appropriate solutions.- Analysed reoccurring customer enquiries, identified common themes, and subsequently made solution recommendations to line manager- Established relations and closely mentored Customer Service operators, helping to facilitate operational efficiency and as a whole, success, and morale amongst employees

Data Science Course

An intensive 14-week course, focused on the fundamentals of data science delivered through a combination of interactive group learning.

Bachelor'S Degree, Materials Science

with NARIC statement of comparability