• Acting as the interface to the assigned sales teams and is responsible for implementation, facilitation, communication and training of Sales Operations processes and policies within the Subregion• Supporting the Subregion General Manager and their segment sales organization across the full spectrum of the Sales Operations portfolio. • Orchestrating and facilitating the weekly cadences with the Sales Management team as well as other required business reviews (e.g. TOP deals reviews)• Ensuring availability and provision of relevant revenue, pipeline and outlook reports and dashboards to sales management• Assisting sales leaders with the preparation for monthly and quarterly reviews. Ensure they fully understand the content and provides guidance and orientation by identifying key points of attention• Supporting the effective use of our corporate CRM to raise salesforce productivity and compliance with maintenance standards is within targets• Supporting the subregion sales leaders with yearly planning (blueprint, account segmentation etc) across the subregion and the next year’s Fast Start activities and complianceSupport the subregion leaders with Sales initiatives (program creation, set up, follow through)• Attending subregion leadership meetings on a regular basis to provide updates on relevant Sales Operations initiatives and developments• Leading and supporting subregion wide Sales Operations initiatives and projects for those assigned areas

Supporting the Romanian subsidiary on Enterprise, SMC and OCP Segments by:• Providing insights and supporting into opportunity management & sales execution• Ensuring quality & completeness of Segmentation, Territory planning, Account Transitions• Ensuring quota planning, execution and landing • Leveraging & driving standardized reporting to improve local execution• Working with the Segment Leads to accelerate GST landing & support locally• Landing & supporting segment planning

▪ Managing the activity of a team (10+ people) which delivers contractual support (50 million $ value per year) to Channel Partners and Small Medium Business customers for GWE countries (BENELUX, Austria, Nordics and Switzerland)▪ Responsible for the quality metrics in the systems and team's KPI's: issuing reports to check and balance work volumes and productivity on a regular basis▪ Delivering process training courses for new joiners and development ones for the existing employees▪ Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort▪ Support Business in the GWE region in achieving their targets: Orders, Revenue, TCE and Compliance▪ Direct collaboration with higher management/ sales/ business departments to align on priorities▪ Coordination of activities in the team and with counterparts in Sales and Processing▪ Ensuring and continuously checking of compliance adherence to the internal policies and procedures/ legal regulations for all team activity ▪ First point of contact in case of escalations/customer dissatisfaction – act as a balance point between multiple teams: Sales, Business, Audit, Customer, Front office and Back office▪ Subject matter expert & single point of contact for multiple parts of the processes : work on process documentation creation, update and check against policy, make sure all the team knows and works according to the procedures▪ Coordination of accounts transfer to the team from several countries: organizing the calls, preparing the transfer documentation and monitoring the movement

• Administrate all the aspects of contract management including new quotes, contract setup, renewals, amendments, invoicing • Serve as a liaison between internal and external parties during contract development: support sales, support business, delivery, back-office, process development and the customer• Resolve any existing contract conflicts: entry point for C&C, delivery issues, finance• Provide contract summaries and ensure contract execution in accordance with company policy• Make sure that negotiated terms, conditions and pricing are accurately executed • Keep in touch with local Sales and communicate with other departments in order to finalize the terms of a contract• Support the customers regarding questions/issues about warranty, discounts, tool issues and other aspects related to contract set up• Analyses processes and business cases in order to provide solutions for improvement▪ Presents and escalates professional topics in the area of responsibility to the management team, own team and adjacent teams