As the Head of Operations at Buyer Brain, a groundbreaking neuroscience and neuromarketing company, I lead our research team and orchestrate successful projects across diverse market fields. With a wealth of experience in project management, sales, product delivery, research, and marketing, I am deeply passionate about harnessing neuroscience to drive innovative solutions and gain profound insights into the dynamic realm of consumer behavior. I'm driven by exploring the intersection of neuroscience, operations, and marketing!

- Lead a team of 17 call center agents which where located in different sites(Bucharest, Sibiu, Davao) with multilingual skills (Romanian. Spanish, French. Hungarian and English)- Managed the performance of individual agents(o2o, performance management, mid year evaluations, yearly evaluations)- Offered second level support for the team - Kept constant contact with the client (Wizzair) in order to achieve project KPI's like Service Level, Abandon Rate, Average Handling Time, Average Speed of Answer, Quality and performed actions in order to increase client's satisfaction - On site assisted at the opening, training and launching of Wizzair English in Philippines - Created the Wizzair agent onboarding, induction and retention processes within the company - Organized training and trained new agents in different locations - Participated at Wizzair recruitment process within Conectys - Involved in both Call Center and Back Office activities, management and improvement processes - Constantly brainstormed and implemented new and improved process for the project looking to increase efficiency - Organized different activities to encourage and work at team bounding and make sure that the environment at work is a pleasant one for the entire team - Actively participated at attrition decrease from 105% to 85% on annual base

As a Public Relations Consultant, I deal with incoming and outbound calls. Also I deal with back office e-mails such as claims. Identifying customer’s issue, understand it and offer a suitable resolution. Empathize with customer and offer high quality experience.Solving back office claims in fewer interactions or even first resolution interactions.Follow company’s targets and goals, reach them and fulfill extra tasks. Accomplish extra tasks and offer support for other colleagues.