• Graduating MDP2 Elevate 2 Module September 2016( in course)• OnQ specialist in opening Hilton Bournemouth, UK December 2015• To supervise the professional greeting of clients and visitors, to the highest standards.• To manage room reservations ensuring that the bookings team are processing all enquiries accurately.• Ensure that Front Office Management are kept fully aware of any relevant feedback from Guests and/or other departments• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities• Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards• Act in accordance with fire, health and safety regulations and follow the correct procedures when required• Act in accordance with policies and procedures when working with front of house equipment and property management systems• Follow and adhere to company brand standards• Assist other departments wherever necessary and maintain good working relationships with Team Members

• Deliver excellent customer service, at all times• Assist in keeping the hotel reception area clean and tidy, at all times• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail• Administer all reservations, cancellations and no-shows, in line with company policy• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety• Conduct regular security checks throughout the day and report any security issues to line manager• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment• Provide reports, as required, for housekeepers and management• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services• Maintain personal knowledge by completing in-house training and workbooks• Always adhere to all company policies and procedures and licensing laws• Be involved and contribute at team meetings• Carry out instructions given by the management team and head office