As Head of Operations at Naturida, I am responsible for the purchasing, logistics, finance and supply chain management of the skincare brand Bionera, with market-specific online store interfaces in Germany, the Netherlands and Italy.• Optimize logistics and reduce warehouse costs to ensure cost-effective procurement processes.• Control and management of all financial processes, including budget planning and controlling, to ensure financial stability and sustainability.•… Show more As Head of Operations at Naturida, I am responsible for the purchasing, logistics, finance and supply chain management of the skincare brand Bionera, with market-specific online store interfaces in Germany, the Netherlands and Italy.• Optimize logistics and reduce warehouse costs to ensure cost-effective procurement processes.• Control and management of all financial processes, including budget planning and controlling, to ensure financial stability and sustainability.• Responsibility for the entire ordering process, including ensuring all quality standards and compliance with international trade rules.• Market analysis for the integration of potential new products as well as procurement management incl. price negotiations where necessary.• Overseeing the Customer Care team and ensuring an outstanding End2End customer experience by defining optimized business processes and their consistent implementation. Show less

As Head of Operations at Charge&Co GmbH, a full-service provider for charging infrastructure, I have successfully implemented the following tasks:• Implementation of the online store relaunch via Shopify, including design and layout of the website UX, which led to significantly higher visitor numbers and conversion rates.• Development of digital marketing campaigns (SEO, email and newsletter, social media) to increase online traffic and sales.• Sales support by looking after… Show more As Head of Operations at Charge&Co GmbH, a full-service provider for charging infrastructure, I have successfully implemented the following tasks:• Implementation of the online store relaunch via Shopify, including design and layout of the website UX, which led to significantly higher visitor numbers and conversion rates.• Development of digital marketing campaigns (SEO, email and newsletter, social media) to increase online traffic and sales.• Sales support by looking after particularly relevant B2B customers, including the development of tailored e-mobility solutions.• Cost savings through joint process optimization in close cooperation with interdisciplinary teams (finance, IT, customer service).• Overseeing and managing the day-to-day activities of the e-commerce business, resulting in smooth and efficient online operations. Show less

Head of E-Commerce at Shivadiva, a fashion label from Berlin, I initiated and supported a transformation that expanded the global market presence on various platforms and increased brand awareness. This enabled sales to double across multiple channels, particularly on relevant marketplaces. My responsibilities included supply chain management, accounting, budget planning and successful product development.• Promoted from Assistant Manager to Head of E-Commerce within a year.•… Show more Head of E-Commerce at Shivadiva, a fashion label from Berlin, I initiated and supported a transformation that expanded the global market presence on various platforms and increased brand awareness. This enabled sales to double across multiple channels, particularly on relevant marketplaces. My responsibilities included supply chain management, accounting, budget planning and successful product development.• Promoted from Assistant Manager to Head of E-Commerce within a year.• Leading the team reorganization, introduction of a new corporate identity and strategy development.• Increased operational efficiency by switching from Shopware to Shopify, resulting in improved user experience and higher conversion rates.• Improved logistics and supply chain management with increased efficiency and error reduction.• Managed a successful e-commerce advertising campaign (social media and SEO) with competitive cost over sales results.• Increased brand awareness through partnerships with marketplaces (FAIRE, Zalando and Otto) and their consistent optimization as well as strategic implementation of influencer marketing and social media strategies. Show less

• Advisory and support services for international premium clients concerning the order process• Answering to customer requests (phone calls and e-mails) • Providing best in class customer service based on a fine understanding of the nature of e-commerce business• Dealing with the Microsoft Dynamics Navision ERP, the ticket tools "Kayako" and "Zendesk" ant the shop system "Magento"• Cross-functional working with the departments Returns, Payments, Customs, Customer Experience and… Show more • Advisory and support services for international premium clients concerning the order process• Answering to customer requests (phone calls and e-mails) • Providing best in class customer service based on a fine understanding of the nature of e-commerce business• Dealing with the Microsoft Dynamics Navision ERP, the ticket tools "Kayako" and "Zendesk" ant the shop system "Magento"• Cross-functional working with the departments Returns, Payments, Customs, Customer Experience and Merchandising as well as contact to Warehouse and Shipping Show less

• Executing website updates including site content, product information, blog posts, editorial images, and any ongoing sales• Creative collaboration on all marketing channels via social media, especially Facebook and Instagram• Visual merchandising support